2 Replies Latest reply on Jun 18, 2016 6:22 PM by ArdmawrBKK

    New Installation of LR will not start on W10.... tried everything....


      I have the Lightroom won't start issue and it's now starting to drive me nuts.


      I installed Windows 10 as a clean installation i.e. removing all software and reinstall it afterwards


      I have installed Creative Cloud and Lightroom. Lightroom initially started with the 'unexpected error' message as my catalogs were still in place.


      Nothing would clear that issue


      Eventually I uninstalled removing all preferences and reinstalled.


      I have Installed the Microsoft Visual C++ Redistributable 2012, I have logged in logged out rebooted and every suggestion found online.


      I cannot rename preferences files as this installation has never started so there hasn't been one created.


      The Lightroom directory has not yet been created in pictures.


      Windows 10 seems fine in all other ways.


      Upon trying to start it, nothing happens at all... via Icon, via Start menu, via Creative Cloud.


      edit; Lightroom does flash up for a second in the Background Processes list in Task manager.


      Has anyone got any suggestions, I desperately need to do some work...............