3 Replies Latest reply on Jun 19, 2016 4:53 AM by Jim Wilde

    License on MAC El Capitan

    Ir.aLpHA

      Hi

       

      I recently purchased a photography plan (LR and PS).

      and Im using a MAC El Capitan.

       

      When I open the app, still on trial and adobe cannot detect I already purchased.

       

      Please help.

        • 1. Re: License on MAC El Capitan
          Jim Wilde Level 5

          Have you download and installed the Creative Cloud Desktop application? If not, you need to do that as it's this app that controls the licensing activation of the photography plan apps. Once installed, log in to your Adobe account, and that should sort out the Lightroom problem. If it does not, you might have to uninstall Lightroom, then use the CC desktop app to install LR and PS.

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          • 2. Re: License on MAC El Capitan
            Ir.aLpHA Level 1

            Yes. I already downloaded thru CC desktop app

            see snapshotScreen Shot 2016-06-19 at 5.44.16 PM.png

            • 3. Re: License on MAC El Capitan
              Jim Wilde Level 5

              Try uninstalling Lightroom, then in the CC desktop app try signing out and back in again (in Preferences, click on the gear icon). Hopefully that'll shift Lightroom into the "Install" state, as PS already is, then click on the Install button and the app will take care of business.

              1 person found this helpful