3 Replies Latest reply on Jun 20, 2016 2:00 AM by andywhitehouse39

    Initialising installer

    andywhitehouse39

      Hi, Purchased and downloaded LR6 upgrade. Downloaded ok, initialising installer starts then grinds to a halt and just sits there. Probably because I went stand alone and not CC. Any help please and not clever tech answers please, I'll never understand them

        • 1. Re: Initialising installer
          Mohit Goyal Adobe Employee (Admin)

          Hi andywhitehouse,

           

          Please follow the below mentioned steps:

           

          1. Win: Navigate to C/Program Files(X86)/Common Files/Adobe/OOBE and rename it.

                      Navigate to C/Program Files(X86)Adobe/Adobe Creative Cloud and rename it.

           

          2. Mac: Navigate to /Library/Application Support/Adobe/OOBE and rename it.

                      Navigate to Applications/Utilities and trash Adobe Application Manager and Creative cloud folder.

           

          Try installing again and let us know whether it worked.

           

          Regards,

          Mohit

          • 2. Re: Initialising installer
            andywhitehouse39 Level 1

            Hi

             

            Thanks for contacting me.

             

            i use MAC,

             

            I can’t find Appl support/ adobe/OOBE so I can’t rename it and if i could find it what do i rename it to?

             

            I cant find Adobe app folder so can’t trash that but I have trashed ll CC folders

             

            It still does not initialise

             

            I have installed LR6 on my macbook but i need it on my IMac

             

            Best

             

            Andy

            • 3. Re: Initialising installer
              andywhitehouse39 Level 1

              hi

               

              is there anything else i can do?

               

              when i purchased CC last year it would not install, it took adobe 60 mins plus to install and it never really worked so i cancelled it, now i have the same problem, LR 5 worked with no issues but i nee 6 bro read my NEF files from Nikon D500