1 Reply Latest reply on Jun 20, 2016 5:15 AM by Sheena Kaul

    I am an absaloute computer novice and have been trying to download ebooks via adobe digital editions...however the book downloads & then gives me only 2 options 1 open 2 view download so I click open...then I get a message saying "Adobe reader could not o

    kyms54848407

      I am an absaloute computer novice and have been trying to download ebooks from book sites that ive purchased using adobe digital editions which has authorised adobe id etc.  The book downloads then I am given 2 options 1 open 2 view download so I select open.  This is where the issue occurs its wanting to open the file in adobe reader not digital editions and I get this exact message "Adobe reader could not open (book).acsm because it is either not a supported file type or because the file has been damaged  (for example it was sent as an email attachment and wasn't correctly decoded".  This has happened with 2 purchases at 2 different book stores, I have done everything suggested, authorizing adobe id, installed digital editions 4.5, even changing computer default settings to accept acsm files.  I would appreciate any help as I have books paid for stuck in the system. Kym from Melbourne.