4 Replies Latest reply on Jun 20, 2016 5:01 AM by Test Screen Name

    There was an error opening this document. The file is damaged and could not be repaired.

    sallyg18141915 Level 1

      Hi,

       

      We are experiencing an issue here, and are desperate for some technical advise. Unfortunately telephone support isn't available. We have stored our .pdf's in a Server 2008R2 environment / web server host. We have however opened the documents failing to open with the error listed, in notepad.

       

      The finding is that the version detailed in the header (first line) %1.5* is correct and the document looks to be in tact. The strange thing is through diagnosing this issue we have found the documents to be able to open within Adobe 8.3.0 or previous. Further more proving the document not to be corrupted.

       

      Could someone please advise?

       

      Acrobat Version is 11.0*

       

      Kind Regards,