1 Reply Latest reply on Jun 21, 2016 6:09 AM by Szalam

    After Effects error: could not allocate sound memory

    jg85445292

      Hi.

      I am having trouble playing an MP4file (3.77GB) on After Effects.

       

      After Effects error: could not allocate sound memory. (26 :: 392)

       

      Environment:

      • Windows 10
      • 64bit
      • RAM: 8.00GB
      • System audio settings: AMD High Definition Audio Device

       

      • Adobe Creative Cloud 2015

      After Effects (Ver. 13.7.1.6)

      Audio preferences: After Effects WDM Sound

       

      I have tried clearing the cache, which did not change the situation.

       

      Thanks.