upgrade to photoshop cc2015.5 - avg virus

[timcsalmon]

Hi - I just upgraded through creative cloud and on launching photoshop cc 2015.5 avg kicked in saying the program had a virus. now it won't load and just hangs. Trying an uninstall and then a reinstall but not holding up much hope this will solve the problem - anyone else having this issue ?

[timcsalmon]

*UPDATE* - Uninstalled and now i'm getting an error everytime I try to reinstall "Installation Failed"

Exit Code: 184

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 0 error(s), 1 warnings(s)

FATAL: Error (Code = 184) executing in command 'MoveFileCommand' for package: 'AdobePhotoshop17-Core_x64', version:17.0.0.88

FATAL: Error occurred in install of package (Name: AdobePhotoshop17-Core_x64 Version: 17.0.0.88). Error code: '184'

WARN: Unable to move file at "C:\adobeTemp\ETR90FC.tmp\1\Application\AMT\application.xml" to "C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\AMT\application.xml" Error 5 Access is denied.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.

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[Govardhan.V · Accepted solution]

For installation failed error , try below steps :

Step 1)

Launch task manager and end all Adobe related process .

Step 2)

Navigate to C:> Program Files > Adobe.

Open Adobe folder and if present delete Adobe Photoshop cc folder. [ *** important ]

Step 3)

Run Adobe Cleaner tool and if present remove Adobe Photoshop CC option.

Step 4)

Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.

%temp%

It will open User temp folder. delete all files and folders present inside. you can skip files which can't be deleted.

Step 5)

Try to install Photoshop again .

Still same ?? let us know .

[timcsalmon]

followed step by step - and was able to re-install photoshop successfully, but on running the software (and after making sure AVG was fully up to date - which it already was) still get the virus warning :

[Govardhan.V]

All Adobe products are  tested and threat free  safe apps. there is no doubt in it.

I suggest you uninstall Adobe Creative Cloud and Photoshop or all Adobe apps installed on you comp.

use Adobe Cleaner tool and clean all.

once clean ,make sure AVG security definitions are up to date to latest version ,then run Full AVG System scan.

Check whether any threat is detected . if not. Install Adobe Creative Cloud app again and then install Photoshop and check.

http://download.macromedia.com/SupportTools/Cleaner/win/AdobeCreativeCloudCleanerTool.exe

If still , Virus issue persists , install any other internet security suites like Bit defender / Norton /Mcafee / Kaspersky...etc anyone as free trial .

Then update it first and then run full system scan and check.

Along with that , you may also try running Anti-malware apps like for example Malwarebytes.

[stuku]

i have the same problem. before installing i made sure that my AVG was up to date. it really bothers me that adobe releases a problematic update and then blames users for the problem. the solution i want is how to revert to the previous version while adobe corrects this problem and issues a new update. can you please help me with that, Brucgovn? thanks.

[stuku]

thanks for the update, tim. i shut down all running apps and did a hard restart. as of now, pscc2015.5 is running okay. it's the only adobe app running, aside from adobe ipc broker and six instances of adobe cep html engine. will open other apps and see if anything fails, and will advise results on this thread.

stuart