1 2 Previous Next 42 Replies Latest reply on Sep 1, 2016 9:24 AM by nvstatic Branched to a new discussion.

    Problems after 2015.3 update

    benh89702148

      Hi,

       

      I've just updated to 2015.3 and have lost plugins and my entire scripts folder on account of 2015.3 being (what looks like) a standalone application i.e. my scripts and plugins reside in a previous folder: 'Adobe After Effects CC 2015'. The update is referencing: 'Adobe After Effects CC 2015.3'.

       

      Is this right? How do I remedy it?

       

      Thanks in advance.

        • 1. Re: Problems after 2015.3 update
          NewsFix

          Same problem. I have been in Chat for over an hour with no solution as of yet.

          • 2. Re: Problems after 2015.3 update
            Matthew Hotchkiss Level 1

            I lost my plugins for AE too, it automatically deleted old versions. So annoying, I can't even see the option in preferences to keep old applications any more in latest cloud app for the rest of the apps.  Maybe I will move them out of applications...

            • 3. Re: Problems after 2015.3 update
              MikeHoium Level 1

              When you clicked "update" did you see the big warning that said this update would remove your old versions? And right under that big warning was an options button with a clear check box to NOT remove old versions?

              • 4. Re: Problems after 2015.3 update
                benh89702148 Level 1

                Thanks  - useful.

                 

                Just to refocus on the thread specifics, I don't think it's clear that 'old versions' implies 3rd party plugins and scripts.

                 

                If someone can confirm that it's normal for an update to build a new folder structure, therefore demanding a reinstall of 3rd party plugins and scripts, we can move on... albeit perplexed.

                • 5. Re: Problems after 2015.3 update
                  Rick Gerard Adobe Community Professional & MVP

                  Before you update make sure you check a these options:

                  Screen Shot 2016-06-21 at 8.46.00 AM.png

                  You MUST check Import previous settings and preferences and unless you want all earlier versions to go away, which is a very bad Idea uncheck Remove Old Versions.

                  • 6. Re: Problems after 2015.3 update
                    Matthew Hotchkiss Level 1

                    it says old versions of AE - not third party plugins or scripts but yes I will check that box from now on and uninstall the software once I have moved the plugins & scripts over.

                    • 7. Re: Problems after 2015.3 update
                      ChrisProsser Adobe Employee

                       

                      All products with the 2015.3 release will install to a new directory. If you have plugins or scripts that we installed inside the old application folder, you will need to reinstall them (provided the author has updated them for 2015.3 and it's new location) or manually move them over.

                       

                        

                       

                      Why did we do this you may ask?

                       

                        

                       

                      To greatly reduce download size of our products, and improve installation speed with a new installer technology. But for safety sake, we didn't want the new installer to touch any parts of the old installer, which is why you are ending up with a new directory.

                       

                      • 8. Re: Problems after 2015.3 update
                        benh89702148 Level 1

                        Thanks, Chris.

                         

                        For me - and no doubt many others - download size reduction and installation time has just been offset against the plugin problem. In fact, I have substantiality more installation time to look forward to.

                         

                        One more thing: are you saying that the architecture has changed enough that plugins that worked in the most up to date previous version, 'may' not work now?

                        • 9. Re: Problems after 2015.3 update
                          jamesg91235569

                          where is the plugin directory for AE CC 2015.3....all my shortcuts are gone scripts plugins ....I need to get a job out and don't even know where to reinstall my scripts........my 2014 no longer works...getting to old for this.

                          • 10. Re: Problems after 2015.3 update
                            ChrisProsser Adobe Employee

                            @Ben No architecture change. Just the plugin installers need to be updated for the new path to the application too. Just like all you all need for installed scripts.

                             

                            @James Here's the default location on Windows: C:\Program Files\Adobe\Adobe After Effects CC 2015.3\Support Files\Scripts

                             

                            Plugins just generally end up somewhere in C:\Program Files\Adobe\Adobe After Effects CC 2015.3\Support Files\

                             

                            If you're in a situation where an old version was uninstalled, I'm 90% sure it will leave behind the old scripts and effect plug-ins in C:\Program Files\Adobe\Adobe After Effects CC 2015\ , which should make hand merging easier.

                             

                            Sorry about all the trouble. I'm going to alert the core team to see if they have any better advice.

                            • 11. Re: Problems after 2015.3 update
                              FakeGreenDress Level 1

                              There's been a lot of confusion around the application name, so I want to make this clear: AE CC2015.3 (13.8) is a standalone release, and installs in a separate directory. This means you can keep previous versions installed side-by-side, but, just like when you updated from CC2014 to CC2015, you'll need to move over any scripts and plugins that are installed in a version-specific location. (Everything should be compatible, but changes to things like supported version numbers may affect installation. Check your plugin providers' sites for any necessary updates.)

                               

                              If you uninstalled an old version, and the installer removed your plugins and user-installed scripts, please file a bug. It should leave them on your drive.

                              1 person found this helpful
                              • 12. Re: Problems after 2015.3 update
                                Matthew Hotchkiss Level 1

                                It's probably because they couldn't name it AE 2016 as a full release will be released in a few months called AE 2016 with full GPU support in every area and some huge code changes to how it operates, which processes everything in the BG on cores that aren't used for realtime previews, also instant import viewing of 4k to 8k multiple image sequences which it currently struggles to do with latest release.

                                • 13. Re: Problems after 2015.3 update
                                  JeremyCollinsZA

                                  For OS X users, if t's not in your Applications folder, try looking in Users/(Name)/Documents/Adobe...because, why not? Maybe the CC 2016 release can install in the Mail folder, just to keep us on our toes.

                                  • 14. Re: Problems after 2015.3 update
                                    Matthew Hotchkiss Level 1

                                    Yes please, can you ask them why the change on installation, recent updates have been so smooth, why now the change as it is causing issues with plugins.  Surely this would have been researched and discussed at Adobe and the heads of department would have known this. 

                                     

                                    Things the user is looking for to good update install

                                     

                                    - quick and simple - Cloud is making it easier!

                                     

                                    - keep old apps if a full release - please remove the auto delete - people forget or rush leading to error as no-one was told it was a new 'full' release.  Usually it just updates existing app.  Naming was wrong and everyone is now confused and old apps deleted.  Allow users to uninstall old versions through Cloud when ready

                                     

                                    - plugin and script functionality - code that copies all plugin contents to new plugins folder.. if some plugins don't work then thats ok as we have old version to continue to work with until we have time to generate new serials etc.

                                     

                                    I think currently Adobe have got the first part right, the second and third as still not there after 2.5 years of cloud development + things that were working have now been changed to not work.  If its too complicated then lets keep with the small updates that keep updating our existing app allowing our plugins to work with no issues..

                                    • 15. Re: Problems after 2015.3 update
                                      Maximumblast Level 1

                                      been having crashs all morning since update... marvelous release adobe.

                                      • 16. Re: Problems after 2015.3 update
                                        jose luisp80954252

                                        This is really unfortunate. It is realy a problem for me to reinstall all my (not cheap) plugins. If there is an option to keep the old settings this shall be the standard option. Bad, bad bad.

                                        • 17. Re: Problems after 2015.3 update
                                          jamesg91235569 Level 1

                                          I think Adobe sabotaged me…..missed a deadline for what I thought was a bug fix and as it turns out its a full version 2016 and NEVER do I do a version install during a job. Now I can’t even find the applications (see attachment). Not in my applications folder. I’m on a Mac Pro (Late 2013),3.5 GHz 6-Core Intel Xeon E5. 32 GB 1866 MHz DDR3 ECC,AMD FirePro D700 6144 MB….THIS NEEDS TO BE FIXED NOW!!

                                          • 18. Re: Problems after 2015.3 update
                                            robertd69306378 Level 1

                                            Me too. Crashes galore. Painful reinstalling plugins and display preferences. Audio playback is like molasses (and that's supposed to be a big selling point). Going back to the earlier version. Wake me up when they've released a usable version.

                                            • 19. Re: Problems after 2015.3 update
                                              Mister Lortie Level 1

                                              This is yet the same old stupid "solution" provided by Adobe. It seems they never learn from their mistake. Let's make it clear:

                                               

                                              An UPDATE is an UPDATE. This should never be "disruptive" of any workflow.

                                               

                                              A NEW VERSION is a NEW RELEASE of a software. We should all be expecting to UPGRADE tools, plugins, workflow.

                                               

                                              And how about asking to uninstall previous version DEFAULT, and not the opposite? HOW ARE YOU SUPPOSE TO DECIPHER WHAT'S GOING TO HAPPEN IF NOTHING WARNS YOU ABOUT IT?


                                              Noooo, someone at marketing must have though it made it seem complex and cumbersome.

                                               

                                              These are apps for professionals. So please Adobe, act like it.

                                              1 person found this helpful
                                              • 20. Re: Problems after 2015.3 update
                                                nicolasc42120698

                                                Hello,

                                                 

                                                Probably the first time I post here, being really pissed off by Adobe updates. Not only these are a bit messy (why installing in a new folder, instead of updating the current one ?! thanks for all the plugins to reinstall ...), but also this 2015.3 update somehow makes things really worse. We have workers here that can't open Illustrator normally now (forced to open .ai files through Bridge, since that doesn't work anymore with Windows Explorer).

                                                 

                                                Really, I'm wondering why we bother updating. Updates should make things work better, right ?

                                                 

                                                Really, really disappointed by Adobe

                                                • 21. Re: Problems after 2015.3 update
                                                  asfdasa574

                                                  Not happy about this update. I have to reinstall some plugins (sounds like not that big of a deal)

                                                  Not when you running towards the deadline (person who got all the serial numbers information is on holidays and I am working from home)

                                                  No Idea what I am going to do now

                                                  For everyone who think you can just copy them (you can, some of it, but NOT E3D or Misterhorse)

                                                   

                                                  With this updated you created hours of extra work for me, FYI I am working over 70 hours a week at the moment, so thank you very much adobe!

                                                  • 22. Re: Problems after 2015.3 update
                                                    the_dudes Level 1

                                                    Hi asfsadasa45. Don't update when working on a tight deadline. Simple as that. Then, you should know by now, that you've got the option to keep the current version, and finish your work there.

                                                    • 23. Re: Problems after 2015.3 update
                                                      the_dudes Level 1

                                                      It's really embarassing for Adobe to have advertised incremental upgrades as a main feature, but then still publish so so many standalone versions, cutting you down each time again.

                                                      1 person found this helpful
                                                      • 24. Re: Problems after 2015.3 update
                                                        asfdasa574 Level 1

                                                        Hey mate,

                                                        I thought it was very small bug fixing update, simple is that.

                                                        Ohhhhh well what you gona do.....

                                                         

                                                        PS having a lot of problems with plugins after installation.

                                                        • 25. Re: Problems after 2015.3 update
                                                          HemDigi

                                                          You did nothing other than screw over what appears to be thousands of professional designers!  You not only DID NOT save me, or anyone else, any install time, rather cost us very valuable time reinstalling all of our plugins, etc!  Thanks for nothing ADOBE!!   How about next time....  DON'T FIX IT, IF IT AIN'T BROKE, ya bunch of chuckleheads!! 

                                                          • 26. Re: Problems after 2015.3 update
                                                            vinzentbritz

                                                            Screen Shot 2016-07-20 at 14.00.50.png

                                                            I couldn't teach my After Effects class today at UdK Berlin, since it was about AE plugins.

                                                            THANK YOU ADOBE!

                                                            • 27. Re: Problems after 2015.3 update
                                                              Szalam Adobe Community Professional & MVP

                                                              vinzentbritz wrote:

                                                               

                                                               

                                                              I couldn't teach my After Effects class today at UdK Berlin, since it was about AE plugins

                                                              Install them. You should be able to copy them from the CC 2015 folder into the CC 2015.3 folder.

                                                              • 28. Re: Problems after 2015.3 update
                                                                RichHustle

                                                                I can understand that to a certain point. But what I dont understand is instead of deleting the files completely, why not move them to a designated folder with the extension (.old) so we can at least have the option to move the files over easily. I appreciate you wanting to make things easier for us, but without some type of warning about this, its kind of a messed up situation for people who were up against deadlines who know have to push projects back a day or two just to reinstall and format plugins, settings, etc.

                                                                 

                                                                Me personally, I dont know why, but after my update some of my plugins, transitions, etc. were missing but, even some of my PPCC standard effects like (RGB Curves) or (Levels) were missing as well. Very inconvenient and without warning. And there is no type of update or download pack with the default effects and settings at least that already come on the plugin itself? Thanks for your help

                                                                • 29. Re: Problems after 2015.3 update
                                                                  Szalam Adobe Community Professional & MVP

                                                                  RichHustle wrote:

                                                                   

                                                                  I can understand that to a certain point. But what I dont understand is instead of deleting the files completely, why not move them to a designated folder with the extension (.old) so we can at least have the option to move the files over easily.

                                                                  Wait, what are you talking about? Plugin and script files aren't deleted when you update. They stay sitting in the CC 2015 folders. In many cases, you can just move them to the CC 2015.3 folders. (Some plugins, like a few from Red Giant do prefer to have new installers run for the new version, but most can just be copied over.)

                                                                   

                                                                  RichHustle wrote:

                                                                   

                                                                  Me personally, I dont know why, but after my update some of my plugins, transitions, etc. were missing but, even some of my PPCC standard effects like (RGB Curves) or (Levels) were missing as well. Very inconvenient and without warning.

                                                                  Those, um, shouldn't be gone. Sounds like something is a bit weird with your install.

                                                                  • 30. Re: Problems after 2015.3 update
                                                                    asfdasa574 Level 1

                                                                    Hey, Buddy, you need to start reading what people are saying.

                                                                    1)vinzentbritz - most of his plugins require installation

                                                                    2)RichHustle -  talking about AE files, not plugins.

                                                                    Now when it come to the plugins. The problem that we are all having is to reinstall them and inconvenience of it.

                                                                    In my case, I had no serial numbers, for some schools and companies you need admins to do that. All that creates a lot of problems a take reasonable amount of time to get it sorted before you can be up to speed with your projects.

                                                                    Most of us when we are updating software don't even being bothered with reading the message about what is about to happen with this update, that's just a reality of things, we don't expect things like that to happen.

                                                                    Now about strange bugs, I can name at least dozen of wired things that happening with my AE Pr and Encoder, not even talking about plugins just freezing up until I restart and purge AE.

                                                                    I have fresh installation on a clean PC

                                                                    • 31. Re: Problems after 2015.3 update
                                                                      Szalam Adobe Community Professional & MVP

                                                                      asfdasa574 wrote:

                                                                       

                                                                      1)vinzentbritz - most of his plugins require installation

                                                                      I have many of the same plugins and I just copied them over from my CC 2015 install and they worked without issue in CC 2015.3.

                                                                       

                                                                      asfdasa574 wrote:

                                                                       

                                                                      2)RichHustle - talking about AE files, not plugins.

                                                                      He specifically said he was talking about plugins in both of his paragraphs.

                                                                       

                                                                      asfdasa574 wrote:

                                                                      Now about strange bugs, I can name at least dozen of wired things that happening with my AE Pr and Encoder, not even talking about plugins just freezing up until I restart and purge AE.

                                                                      I have fresh installation on a clean PC

                                                                      That sounds really frustrating! If you make your own thread with some details about what's happening, we can try to figure it out.

                                                                      • 32. Re: Problems after 2015.3 update
                                                                        BD Bake

                                                                        gee, I wonder if your hour of frustration in chat has anything to do with the fact that you are dealing with someone who barely speaks English.  This is the 2nd time I have lost all of my many many plugins after a PS update.  YOU SUCK ADOBE!!!!!!!!!!

                                                                        • 33. Re: Problems after 2015.3 update
                                                                          BD Bake Level 1

                                                                          Thanks for the warning at update, dicks.

                                                                          • 34. Re: Problems after 2015.3 update
                                                                            danw84

                                                                            Yeah, I too have the same problem. In the middle of the job and just found out that ALL of my plugins and scripts have been automatically deleted! It will take days to track down the original installers and I probably won't know what I'm missing until I hit a brick wall. Why the hell would the default option to be set to DELETE the previous version and ALL YOUR PLUGINS? Thanks Adobe,This is crazy!!!

                                                                            • 35. Re: Problems after 2015.3 update
                                                                              Roei Tzoref Adobe Community Professional

                                                                              this "remove previous versions" as default is such a big mistake. I can't imagine why would they do that - this has caused so many problems to so many users and this feature has been there since 2013 and still nothing has changed. somebody at Adobe's marketing probably thinks this is still a good idea. wish we got some sort of explanation as to why is this still there by default when the forums are filled with complaints about this. if someone has a thread that has some sort of response from Adobe - please share.

                                                                              • 36. Re: Problems after 2015.3 update
                                                                                Szalam Adobe Community Professional & MVP

                                                                                Roei Tzoref wrote:

                                                                                this feature has been there since 2013 and still nothing has changed.

                                                                                I think you meant since 2015. That's when it defaulted to removing older versions. (Which was a terrible time to do it because that's when the buggiest CC 2015 version of AE was released.)

                                                                                 

                                                                                Roei Tzoref wrote:

                                                                                 

                                                                                wish we got some sort of explanation as to why is this still there by default when the forums are filled with complaints about this. if someone has a thread that has some sort of response from Adobe - please share.


                                                                                The forums were filled with complaints from people that their hard drives were being taken up when they "updated" to CC 2014 and it didn't simply update, but installed a new version alongside the old one. Someone at Adobe decided, "Fine, rather than telling them it's easy to remove the older version, we'll just do it for them."

                                                                                 

                                                                                This way is much worse, of course, but apparently the right people aren't hearing about it...

                                                                                • 37. Re: Problems after 2015.3 update
                                                                                  Szalam Adobe Community Professional & MVP

                                                                                  danw84 wrote:

                                                                                   

                                                                                  Yeah, I too have the same problem. In the middle of the job and just found out that ALL of my plugins and scripts have been automatically deleted! It will take days to track down the original installers and I probably won't know what I'm missing until I hit a brick wall. Why the hell would the default option to be set to DELETE the previous version and ALL YOUR PLUGINS? Thanks Adobe,This is crazy!!!

                                                                                  It shouldn't delete your plugins and scripts. If it did that, something has gone wrong. Your plugins and scripts are still located in the CC 2015 folders where they were originally installed. In most cases, you can simply copy them from the CC 2015 folder to the respective CC 2025.3 folder without issue. That's what I did and I have had 0 problems.

                                                                                  • 38. Re: Problems after 2015.3 update
                                                                                    Roei Tzoref Adobe Community Professional

                                                                                    thank you S for making this more clear. it seems that indeed Adobe changed the default behavior based on feedback:

                                                                                    Creative Cloud Delivering More Choice for Installations | Adobe Customer Care Team

                                                                                    so I guess the lesson here is - don't listen to us?

                                                                                     

                                                                                    I think it's a flaw in the design and clarity of this application. I mean most of us are designers and with fair amount of knowledge in technical stuff and interface and many still missed it! to play for a second Adobe's advocate - the do write it in the main APP Update window what will happen. here:

                                                                                    I mean everybody can see that right? I am guessing this advanced option - if only it was OPEN by default like this:

                                                                                    many lives would be saved. I mean do we really need the advanced toggle here? just two options and there is room here. just a U.I designer/programmer at Adobe's offices thought - "hey, this is more elegant!" failing to realize that unprecedented number of users will be devastated, costing them millions of dollars probably (maybe I am exaggerating). If I was the U.I designer I would make it like this:

                                                                                    Untitled-1.jpg

                                                                                    and the update is grayed out until you choose an option. this way the user is committed to a change.

                                                                                    • 39. Re: Problems after 2015.3 update
                                                                                      danw84 Level 1

                                                                                      Okay, I admit I freaked out and took to the forums too soon! My old plugins and script folder was saved Phew!!

                                                                                      But I totally agree with everyone that the UI design should be amended so that you have to opt in to delete previous versions.  As a freelancer who works on my own machine I am passing projects back and forth between work machines that are running previous versions so unless Adobe would like to make saved projects backwards compatible, many designers & animators need to run the past 2 or 3 versions just so they can share projects with studios who are on a different update cycle to them.

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