9 Replies Latest reply on Jun 22, 2016 5:58 AM by KarynRH

    InDesign CC 2015.4 hangs on launch

    KarynRH Level 1

      I updated my apps this morning and while Illustrator and Photoshop are functional (neither has a splash screen at all now), ID isn't. It hangs on launch, apparently stopped at the point where a splash screen would load.

       

      I'm on Windows 10 using a Dell Latitude E7470. ID was perfectly fine this morning before updating.

        • 1. Re: InDesign CC 2015.4 hangs on launch
          Peter Spier Most Valuable Participant (Moderator)
          2 people found this helpful
          • 2. Re: InDesign CC 2015.4 hangs on launch
            KarynRH Level 1

            Thank you for the link. Now I get error messages and then a crash.

            ID_Update_Fail_1b.PNG

            ID_Update_Fail_2b.PNG

            ID_Update_Fail_3b.PNG

            This is my third week using Win10 but the first two don't count as I was working too frantically on projects to pay any attention to the change. I haven't explored at all.

            1 person found this helpful
            • 3. Re: InDesign CC 2015.4 hangs on launch
              sanyamt Adobe Employee

              Hi,

              Can you please share the screenshot where ID hangs? Also,

              Please follow the step to clear preference and cache

              • InDesign Preference:

              Windows XP: C:\Documents and Settings\<USER>\Application Data\Adobe\InDesign\<Version #>\<language>\  (Note: Prior to version 6 [CS4] the language folder is not used).

              Windows Vista or Windows 7: C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\<Version #>\<Language>\ (Note: Prior to version 6 [CS4] the language folder is not used).

              Macintosh: Hard Drive/Users/<USER>/Library/Preferences/Adobe InDesign/<Version #>/<Language>

               

               

              • InDesign Cache:

              Windows XP: C:\Documents and Settings\<USER>\Local Settings\Application Data\Adobe\InDesign\<Version #>\<Language>\Caches\ (Note: Prior to version 6 [CS4] the language folder is not used).

              Windows Vista or Windows 7: C:\Users\<USER>\AppData\Local\Adobe\InDesign\<Version #>\<Language>\Caches\  (Note: Prior to version 6 [CS4] the language folder is not used).

              Macintosh: Hard Drive/Users/<USER>/Library/Caches/Adobe InDesign/<Version #>/<Language>/ (Note: Prior to version 6 [CS4] the language folder is not used).

               

               

              Regards,

              Sanyam Talwar

              • 4. Re: InDesign CC 2015.4 hangs on launch
                KarynRH Level 1

                The screenshots are above. I can't clear the preferences or cache because the error messages appear as soon as I start ID. Hitting the keys is doing nothing at that point.

                • 5. Re: InDesign CC 2015.4 hangs on launch
                  sanyamt Adobe Employee

                  Hi,

                  Please follow the following step:

                  1. Uninstall ID

                  2. Please delete both the folders -

                       Local:

                       AppData\Local\Adobe\InDesign

                   

                       and roaming:

                       AppData\Roaming\Adobe\InDesign

                   

                  3. Reinstall ID.

                   

                  Hope this might solve your issue.

                   

                  Regards

                  Sanyam Talwar

                  4 people found this helpful
                  • 6. Re: InDesign CC 2015.4 hangs on launch
                    KarynRH Level 1

                    That worked like a miracle! It made me install 2014 first and then update to 2015, and the icon is showing as a blank page, but the app seems to work just fine! Thanks!

                     

                    Also thanks to Peter Spier, who responded quickly and with a link to a solution I wasn't able to find with my own search.

                     

                    What my icon currently looks like, next to the CC icon. It's OK, the app works!

                    • 7. Re: InDesign CC 2015.4 hangs on launch
                      Peter Spier Most Valuable Participant (Moderator)

                      That blank Icon means something is still wrong....

                      • 8. Re: InDesign CC 2015.4 hangs on launch
                        KarynRH Level 1

                        It does, and I was afraid the program wouldn't work. But it does, so I can at least work while whatever was wrong with the install is fixed. I've been testing everything I can think of to see if something doesn't work and so far, so good. But I do think I'll save everything I'm currently working on as .idml so that if needed, I can revert to 2014. That's something I should have done before updating, but as I've never run into a real problem with an update, I hadn't given it thought before.

                        • 9. Re: InDesign CC 2015.4 hangs on launch
                          KarynRH Level 1

                          My icon was normal when I logged in this morning and as near as I can tell, everything is as it should be.

                           

                          Thank you again to Peter Spier and Sanyamt!