5 Replies Latest reply on Jun 21, 2016 1:00 PM by dj_paige

    Licensing problems with Lightroom6 + Photoshop

    onechobeach Level 1

      Hello , I bought a new Mac and backed up the old one and used navigator to transfer all my software and files to new computer . everything works fine apart from Lightroom 6 and Photoshop CS6 . Neither will open . I get error code 213.19 and a message saying there are licensing problems .

       

      I was not able to deactivate my old Mac as it crashed and died on me . I have my original licensing information but when downloading software again I got a message telling me Installer could not open

       

      Confused as to how i can retrieve my software and still have everything intact

       

      Phil .