1 2 Previous Next 67 Replies Latest reply on Jul 31, 2017 6:19 AM by npribil

    Red Frames

    JujuFox

      After updating to the latest version and restarting my computer I am getting red frames all over my composition. I tried a render and the red frames showed up there too. Reloading footage hasn't helped. I've never even heard of this problem until today, and it looks like it used to be an issue in Premier, not After Effects.

       

      I'm on Windows 10 and have never had an issue like this before the update today.

        • 1. Re: Red Frames
          blackiceBR

          I'm the same problem in after effects, my files in mp4 are all with red frames.

          • 2. Re: Red Frames
            Tim Kurkoski Adobe Employee

            Please tell us the format and codec of the files you are using.

             

            If you clear the Media Cache, does the problem go away? Try the following, in order, and test the problem after each:

            1. In After Effects, go to Preferences > Media & Disk Cache. Click the Clean Database & Cache button.

            2. Manually remove all files from the Media Cache folder. Quit After Effects, Premiere Pro, and other Adobe applications, go to the folder specified in Preferences > Media & Disk Cache > Conformed Media Cache > Cache, and delete all files in this directory.

            • 3. Re: Red Frames
              JujuFox Level 1

              I had tried clearing both caches many times, but not manually. After doing both steps as you suggested, the red frames are still there. I've tried opening other projects and they now have red frames as well.

               

              The video files I'm working with are either mov or mp4 with the codec info H264 - MPEG-4 AVC

               

              It seems that the red frames are usually on the video files, not the lower thirds I created with shape layers. So when I view my main comp the lower third precomp is visible with a red frame behind it that is my video precomp. Hope that makes sense or sheds some light on the issue?

               

              My temporary workaround has been successful though. I reinstalled the old 2015 versions of AE and AME. My project rendered out of the old version with no problems.

              • 4. Re: Red Frames
                Tim Kurkoski Adobe Employee

                Can you share a file that demonstrates the problem? We have been unsuccessful in reproducing the problem here. Please send me a private message with a link to the file on Dropbox or whichever file sharing service you prefer.

                • 5. Re: Red Frames
                  JujuFox Level 1

                  Sent you a PM with a link to the aep file and mp4s. I also tried turning off hardware acceleration under preferences>display, but it only made things worse, my display driver crashed and recovered, and then AE crashed.

                  • 6. Re: Red Frames
                    blackiceBR Level 1

                    I also had to install the previous version of AE. The problem of red frames, even emptying the cache, not stopped

                    • 7. Re: Red Frames
                      JujuFox Level 1

                      I tried turning off hardware acceleration under preferences>display to see if that helps, but it causes my display driver to crash and AE to crash.

                       

                      Here are the error reports if that helps...

                       

                      6/22/2016 2:37 PMApplication HangThe program AfterFX.exe version 13.8.0.144 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
 Process ID: 3518
 Start Time: 01d1cc9362db1987
 Termination Time: 106
 Application Path: C:\Program Files\Adobe\Adobe After Effects CC 2015.3\Support Files\AfterFX.exe
 Report Id: d4a01275-3886-11e6-9bec-002522c3e7cd
 Faulting package full name: 
 Faulting package-relative application ID: 

                      6/22/2016 2:37 PMWindows Error ReportingFault bucket 129140391075, type 5
Event Name: AppHangB1
Response: Not available
Cab Id: 0

Problem signature:
P1: AfterFX.exe
P2: 13.8.0.144
P3: 57512541
P4: ad5e
P5: 134217728
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
C:\Users\JujuFox\AppData\Local\Temp\WERD687.tmp.appcompat.txt&#x000 d;
C:\Users\JujuFox\AppData\Local\Temp\WERD6E6.tmp.WERInternalMetadata.xml
& #x000a;
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppHang_AfterFX.e xe_e4aa50f1d851f881658fa4451d3466c46318443_aac37056_3358d985

&#x000 a;Analysis symbol: 
Rechecking for solution: 0
Report Id: d4a01275-3886-11e6-9bec-002522c3e7cd
Report Status: 0
Hashed bucket: c2fa317e9c7ef9bc35319cf2dfb9c910
                      • 8. Re: Red Frames
                        jacobk7307235

                        I am having the same problem. Now I cant use the software and the Adobe Cloud has not the last version! It is terrible... Please check it asap!

                        • 9. Re: Red Frames
                          Tim Kurkoski Adobe Employee

                          Thank you, JujuFox. I've got the files. I'll continue this discussion with you offline.

                          • 10. Re: Red Frames
                            jasonp98061121

                            Same issue here, started happening after last update (13.8). Have cleared cache and moving footage to a different drive, no difference. Would like some advice asap as this is killing our production.

                            • 11. Re: Red Frames
                              Dave LaRonde Level 6

                              Well, jasonp98061121,  I'd say your solution is obvious -- don't use the newest stinkin' AE version!

                               

                              If you've been an AE user for ANY amount of time, you should know by now that Adobe has NEVER been able to get it right the first time since it went to the cloud.  Actually, before that time, too.  Just stick with what works, and don't assume that everything will be fine with the newest version.  That's like asking Donald Trump to stick with one position for more than a couple of days.

                              • 12. Re: Red Frames
                                JujuFox Level 1

                                I haven't had any issues with CC updates until now. Glad it's not just me though. I posted about it in Creative Cow forums and a few people there also said they have the issue.

                                 

                                The previous version works like a champ though.

                                 

                                I don't think anyone else has said what type of machine they're on though. Is this only limited to Win 10 OS or are Mac users also affected?

                                • 13. Re: Red Frames
                                  blackiceBR Level 1

                                  I am also the problem and my windows is 7.

                                  • 14. Re: Red Frames
                                    jasonp98061121 Level 1

                                    Win7 Pro, SP1. Intel i7-4770. 64bit, 32 gigram

                                    • 15. Re: Red Frames
                                      jasonp98061121 Level 1

                                      Can you roll back?

                                      • 16. Re: Red Frames
                                        blackiceBR Level 1

                                        I'm already with 13.8 and 13.5 installed. I am using 13.5 until they find a solution.

                                        • 17. Re: Red Frames
                                          JujuFox Level 1

                                          You can reinstall a previous version pretty easily. In CC filter by previous versions, select the old version, and it should prompt you to reinstall it.

                                          • 18. Re: Red Frames
                                            Szalam Adobe Community Professional & MVP

                                            JujuFox wrote:

                                             

                                            You can reinstall a previous version pretty easily. In CC filter by previous versions, select the old version, and it should prompt you to reinstall it.

                                            Yes!

                                            More details here. (Because it's not the first "old versions" option you see in the app!)

                                            • 19. Re: Red Frames
                                              MajesticIX22 Level 1

                                              I too am having the red frame issue and cleared my cache. I am using AVCHD imported straight from my Canon EOS C100 Mark II. Works fine in previous versions (though I will say this latest version of AE renders MUCH faster but the red frames in both preview and final render require me to revert back to previous versions of AE).

                                               

                                              Please fix asap.

                                              • 20. Re: Red Frames
                                                charlespuandm

                                                FIX!

                                                 

                                                This fixed the red frame flashes for me.

                                                 

                                                I have a .mp4 file in my AE sequence that would flash red frames in Premiere.

                                                 

                                                I placed the .mp4 clip into Adobe Media Encoder and converted to .mov

                                                 

                                                Red flashes gone.

                                                 

                                                Hope this works for you..

                                                • 21. Re: Red Frames
                                                  JujuFox Level 1

                                                  charlespuandm wrote:

                                                   

                                                  FIX!

                                                   

                                                  This fixed the red frame flashes for me.

                                                   

                                                  I have a .mp4 file in my AE sequence that would flash red frames in Premiere.

                                                   

                                                  I placed the .mp4 clip into Adobe Media Encoder and converted to .mov

                                                   

                                                  Red flashes gone.

                                                   

                                                  Hope this works for you..

                                                  Nope. I have the red frames on my .mov files too. I wasn't getting red frames in the new version of Premier, but I should check again and see if any pop up.

                                                  • 22. Re: Red Frames
                                                    MajesticIX22 Level 1

                                                    Glad that fixed worked for you, but this is indeed a problem that Adobe needs to fix. A quick reversion back to AE 2014 and the red frames are gone (I changed nothing but the version of AE).

                                                     

                                                    They obviously modified something in the processing of this footage because previewing and rendering out my AVCHD video is significantly faster in the latest release of AE--it just introduced the red frames. Thumbing through posts from years ago, this bug has cropped up before. I imagine they'll squash it soon enough. Likely a AVC codec issue. I bet I could get the red frames to show up on my older AVCHD .MTS files, as well as the MP4.

                                                     

                                                    They also screwed something up with Warp Stabilizer in 2015. AE 2014 works beautifully on footage that has very minor hand held wiggle. 2015 absolutely destroys it. Since I reverted back I figured I'd test it out since 2015 has been giving me issues. That's a whole other conversation though...

                                                    • 23. Re: Red Frames
                                                      Tim Kurkoski Adobe Employee

                                                      If you are experiencing this problem with red frames in video files decoded by After Effects CC 2015.3, I would like to get some more information from you.

                                                       

                                                      • What operating system are you using, including the specific version of that operating system? ex., Windows 10, Mac OS 10.11.5, etc.
                                                      • What format and codec of files are you experiencing the problem with? ex., H.264 .mp4 files, or AVCHD from Camera Model X, or QuickTime with H.264 codec, etc.
                                                      • If you are on Windows, I would like to look at your system info report. From the Start menu search, type "msinfo32" to open the System Information application, then save the report. Send me a private message, with either a link to the .NFO file (Dropbox or other preferred file share), or your email address so I can contact you offline.

                                                       

                                                      Thanks for your patience while we investigate.

                                                      • 24. Re: Red Frames
                                                        thebandmike

                                                        @Tim Kirkoksi

                                                         

                                                        Hey yeah, I had never experienced this problem with previous version (I have been using since AE 2015.) but  am now getting this Red Frame issue as well. Im on OS Windows 7, on H.264.mp4's, Inserted sample video of the problem, and I am pming you my system info file and email as well.

                                                         

                                                        http://jmp.sh/JoZEmEr < Video with red frame sample

                                                        • 25. Re: Red Frames
                                                          thebandmike Level 1

                                                          Oh and I already tried emptying the cache as well

                                                          • 26. Re: Red Frames
                                                            MajesticIX22 Level 1

                                                            Hey Tim,

                                                             

                                                            For me this was on Windows 10. Footage was AVCHD (1080p @ 59.94fps, 28Mb/s) direct from my Camera - Canon EOS C100 Mark II. I'm out of town today but can provide system info tomorrow when I return.

                                                             

                                                            I had attempted to play around with file interpretation and composition settings--messing with fps of both the file interpretation as well as AE composition which had no effect on the red frames. Reverting back to 2014 immediately fixed the problem and it had worked fine in 2015 prior to the latest 2015.3 update.

                                                             

                                                            Thanks,Geoff

                                                            • 27. Re: Red Frames
                                                              cardanc57204967 Level 1

                                                              Windows 7 64 bit, tried to H264 files (MP4, MOV, and others). Even if you just open the file and play, then there are red frames. If the same project is open in the previous version of the program, no red frames. cache cleaning does not help.

                                                              Intel Core i7-6700 3400MHz 8Mb TDP-65W S1151 BOX (Skylake)

                                                              Gigabyte GA-Z170-HD3 DDR3

                                                              DDR3 DIMM 32Gb (4x8Gb) PC12800 1600MHz Crucial Ballistix Sport CL9.

                                                              ASUS GF-GTX970 STRIX, 4Gb DDR5

                                                               

                                                              2016-06-23_12-03-17.png

                                                              2016-06-23_12-06-46.png

                                                              1 person found this helpful
                                                              • 28. Re: Red Frames
                                                                MajesticIX22 Level 1

                                                                I've been working with Tim from Adobe on this. We believe this is due to H264 hardware acceleration. I've been able to eliminate the red frames from adding a line of code to the After Effects Preferences to disable H264 hardware acceleration.

                                                                 

                                                                Steps to correct:

                                                                • Preferences > General in After Effects
                                                                • Click the Reveal Preferences in Explorer button
                                                                • Open the file: Adobe After Effects 13.8 MC Prefs in Dreamweaver (if you have it) or you can try Notepad though it's an XML file so the display will be off.
                                                                • Add the bolded line to your XML file so it looks like something below:

                                                                <?xml version="1.0" encoding="UTF-8"?>

                                                                <PremiereData Version="3">

                                                                  <Preferences ObjectRef="1"/>

                                                                  <Preferences ObjectID="1" ClassID="f06902ec-e637-4744-a586-c26202143e36" Version="30">

                                                                  <Properties Version="1">

                                                                  <Project.Prefs.Enableh264Acceleration>false</Project.Prefs.Enableh264Acceleration>

                                                                  <TransmitEnabledKey>false</TransmitEnabledKey>

                                                                  <BE.Prefs.DefaultSourceChannelMapping>3</BE.Prefs.DefaultSourceChannelMapping>

                                                                  <BE.Prefs.Audio.MixdownType>3</BE.Prefs.Audio.MixdownType>

                                                                  <BE.Prefs.ScratchDisks.FirstDVDEncodingFolder>SameAsProject</BE.Prefs.ScratchDisks.FirstD VDEncodingFolder>

                                                                  <BE.Prefs.ScratchDisks.FirstAudioPreviewFolder>SameAsProject</BE.Prefs.ScratchDisks.First AudioPreviewFolder>

                                                                  <BE.Prefs.ScratchDisks.FirstVideoPreviewFolder>SameAsProject</BE.Prefs.ScratchDisks.First VideoPreviewFolder>

                                                                  <BE.Prefs.ScratchDisks.FirstAudioCaptureFolder>SameAsProject</BE.Prefs.ScratchDisks.First AudioCaptureFolder>

                                                                  <BE.Prefs.ScratchDisks.FirstVideoCaptureFolder>SameAsProject</BE.Prefs.ScratchDisks.First VideoCaptureFolder>

                                                                  </Properties>

                                                                  </Preferences>

                                                                </PremiereData>


                                                                • Quit After Effects
                                                                • Open After Effects back up, the red frame is still there because of Media Cache. Purge all of your media/memory cache from the menu Edit > Purge
                                                                • Footage should blink/reload and red frame gone. Worked for me. Please report back if this fixes your issue or not. Good luck!
                                                                4 people found this helpful
                                                                • 29. Re: Red Frames
                                                                  juancamenes

                                                                  Hello  i have this same issue,

                                                                  I cleaned cache disk, auto and manually,

                                                                   

                                                                  All this red frames are made after update my after effects, premiere and media encoder version cc 2015.3 (10.3.0)

                                                                   

                                                                   

                                                                   

                                                                  Could you help me pls!!!

                                                                   

                                                                  I need the final render now.

                                                                   

                                                                  Thanks.

                                                                  • 30. Re: Red Frames
                                                                    Tim Kurkoski Adobe Employee

                                                                    Thanks for posting the details, MajesticIX22. I'm glad this is working for you; we're still investigating from our side why this matters (there appears to be a bug in the shared H.264/AVC decoding technology shared between After Effects and Premiere Pro), but would be happy to hear from anyone who tries this solution. We're relatively confident that this fixes the issue.

                                                                     

                                                                    I've been using Wordpad instead of Notepad, as it correctly displays the carriage returns in the file. Whichever app you use, just make sure that when you save, it doesn't automatically add a file extension (there is no .txt or other extension on this file).

                                                                     

                                                                    In addition to purging the After Effects cache (Edit > Purge > All Memory & Disk Cache), I recommend that you manually delete the files in the MediaCache folders before testing the fix:

                                                                    C:\Users\your name\AppData\Roaming\Adobe\Common\MediaCache

                                                                    C:\Users\your name\AppData\Roaming\Adobe\Common\Media Cache Files

                                                                    5 people found this helpful
                                                                    • 31. Re: Red Frames
                                                                      blackiceBR Level 1

                                                                      worked this tip here!

                                                                       

                                                                      Thanks!

                                                                      • 32. Re: Red Frames
                                                                        viviann629001

                                                                        Thank you MajesticIX22! Adding this line of code to the pref file worked for me It was definitely a problem with the .mp4 files.

                                                                         

                                                                        When an official update is released by adobe in the future which fixes this problem, will I need to come back to the pref file and delete this line of code or will the update take care of it?

                                                                        • 33. Re: Red Frames
                                                                          MajesticIX22 Level 1

                                                                          I imagine an update will fix it--or you can simply remove the line or replace false with true. I think if you remove the file it will re-create one for you as well upon re-launch. This fix came from Tim @ Adobe who was very responsive with me for testing, so I'd like to thank Tim and his team for proactively reaching out to us on the forum. Good to see!

                                                                          • 34. Re: Red Frames
                                                                            juancamenes Level 1

                                                                            I could resolve MajesticIX22 response, thank you very much, greetings.

                                                                            • 35. Re: Red Frames
                                                                              JujuFox Level 1

                                                                              I was working with Tim too, and after seeing those steps working for someone else I tried again. I think before I didn't correctly add that line because I was using Notepad, not Wordpad and it didn't have the lines formatted. Maybe I didn't paste it in the right spot or something.

                                                                               

                                                                              So yeah, I marked it as the correct fix for now.

                                                                               

                                                                              Also, after adding the code I did the manual purge before opening AE again.

                                                                              • 36. Re: Red Frames
                                                                                Dave Navarro Jr

                                                                                I chose to remove prior versions of AE, so when I click on the "Reveal Preferences in Explorer", I don't see an XML file, I see a TXT file with options in it (similar to an .INI) file.

                                                                                 

                                                                                The only XML file is Workspaces.xml

                                                                                • 37. Re: Red Frames
                                                                                  JujuFox Level 1

                                                                                  Dave Navarro Jr wrote:

                                                                                   

                                                                                  I chose to remove prior versions of AE, so when I click on the "Reveal Preferences in Explorer", I don't see an XML file, I see a TXT file with options in it (similar to an .INI) file.

                                                                                   

                                                                                  The only XML file is Workspaces.xml

                                                                                  If you are on a PC make sure you have the Hidden items and File name extensions boxes checked in your folder view options. That might help reveal the file. It actually shouldn't have an extension, but you can open it with Wordpad.

                                                                                  • 38. Re: Red Frames
                                                                                    Dave Navarro Jr Level 1

                                                                                    Sadly this does not work on my Windows 7 system.  My "prefs" file is a .TXT file, not a .XML file.

                                                                                    • 39. Re: Red Frames
                                                                                      Dave Navarro Jr Level 1

                                                                                      Yep, I have "hidden and system files" enabled.  There is no XML prefs file.

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