19 Replies Latest reply on Apr 29, 2017 8:41 PM by jenetteb5302331

    After Effects can't continue OS X

    kevinf46908289 Level 1

      Just installed the update but upon launch it gives me this: "After Effects can’t continue: Error while accessing the preference files inside “/Users/kevinfrear/Library/Preferences/Adobe/After Effects/13.8”, please verify the file permissions and try again." and then another window opens saying "After Effects can’t continue: unexpected failure during application startup". How do I fix this? All the other apps load up ok except for this.