4 Replies Latest reply on Jun 24, 2016 11:51 AM by KanikaS

    Log in troubleshoot Full Sail University


      I have a membership through my university Full Sail, and have tried downloading Photoshop through my mac, but everytime that I launch the Creative Cloud app, it says that I have an update available. I clicked on install now, and automatically asks for password and username, but does not let me log in with the same password and username that I use to log in to Creative Cloud website online, through a chrome tab. This message error appears as soon as I click on cancel fro the username and password pop-up box. (Crative Cloud desktop failed to update ERROR CODE: 1000) How can I log in to my account?