26 Replies Latest reply on Jul 8, 2016 7:24 AM by Szalam

    aerender.exe crashing in CC 2015.3

    CrowiePete

      Since updating last night I'm consistently crashing aerender.exe with a very vague message:

       

      "After Effects can't continue: sorry, After Effects has crashed. For After Effects Help and Support .... " etc..

       

      There are no error codes given, and i'm pretty much entirely stumped here.

      It was working prior to the update, that's the only bit of information I've got to go on.

        • 1. Re: aerender.exe crashing in CC 2015.3
          rikbogusz Level 1

          i've been having this problem for weeks on a windows 10 system, and was hoping today's 2015.3 update would fix it. I've been using the immensely useful script, BG Renderer for years, which sends the render queue to aerender.exe. are there any troubleshooting steps to determine what's causing aerender to fail?

          • 2. Re: aerender.exe crashing in CC 2015.3
            CrowiePete Level 1

            I've even tried manually executing a render on a project through the command line and it still fails in the same way. So it's not the BG Renderer script that's causing the issue, it's 100% a problem with aerender.

             

            I'm also on windows 10, however I have 2 other win 10 machines that I haven't updated creative cloud on, and they still work fine.

            • 3. Re: aerender.exe crashing in CC 2015.3
              rikbogusz Level 1

              it's been really frustrating. it started happening about a month ago on my main workstation, i haven't had time to troubleshoot it or try on another windows 10 machine. i thought it might be an issue with windows defender, like a definitions update might have added bg renderer files or the aerenderer to the malicious activity database. i added exceptions in defender for the script, the .exe, etc, and still no bueno.

              • 4. Re: aerender.exe crashing in CC 2015.3
                CrowiePete Level 1

                Just a question. Are you running more that one video card?

                 

                That's the only thing I can think of, and it's probably a shot in the dark. But it seems like aerender is crashing at the stage where it usually identifies a display adaptor.

                 

                I have 2 NVIDIA cards in this machine as well as a BMD i/o card... if I get some time today i'm gonna pull one of the NVIDIA cards and see if that makes any difference.

                • 5. Re: aerender.exe crashing in CC 2015.3
                  rikbogusz Level 1

                  hmmm, I do,2 gtx780s. but have had these cards in this system for about 2 years. i'm gonna try a couple things. i'll check back in a bit

                  • 6. Re: aerender.exe crashing in CC 2015.3
                    rikbogusz Level 1

                    i've had sli disabled, but, i pulled the sli connector, and changed phsyx to use the second gpu. that didn't solve it.  i haven't time to pull the card from the system yet.

                    • 7. Re: aerender.exe crashing in CC 2015.3
                      CrowiePete Level 1

                      I've also tried it with SLI disabled and it wasn't any different.

                      I've got about an hour on an upload for a client then i'll pull one of the cards and test.

                      • 8. Re: aerender.exe crashing in CC 2015.3
                        ChrisProsser Adobe Employee

                        Can you see if the crashes are showing up in the system error log: View the details of a problem report ?

                         

                        Those directions didn't seem so great to me. You can also hit the start menu and type "View all problem reports".

                         

                        -chris

                        • 9. Re: aerender.exe crashing in CC 2015.3
                          CrowiePete Level 1

                          Hi Chris,

                           

                          Yup. Theyre all showing up there. Here are the details of my most recent:

                           

                          Problem signature

                          Problem Event Name: APPCRASH

                          Application Name: AfterFX.exe

                          Application Version: 13.5.0.347

                          Application Timestamp: 55642425

                          Fault Module Name: BEE.dll

                          Fault Module Version: 13.5.0.347

                          Fault Module Timestamp: 55642227

                          Exception Code: c0000005

                          Exception Offset: 000000000017c8f2

                          OS Version: 10.0.10586.2.0.0.256.48

                          Locale ID: 3081

                          Additional Information 1: 4209

                          Additional Information 2: 420954bdc29f963d4d0a8890fe0f85ce

                          Additional Information 3: 7867

                          Additional Information 4: 7867d2dde25c05a12cf409be8ee63858

                           

                           

                          Extra information about the problem

                          Bucket ID: 17cdd28659a202d86ae09224b7847d7c (120265037370)

                          • 10. Re: aerender.exe crashing in CC 2015.3
                            rikbogusz Level 1

                            yeah, not super informative

                             

                            Description

                            Faulting Application Path: C:\Program Files\Adobe\Adobe After Effects CC 2015.3\Support Files\AfterFX.com

                             

                             

                            Problem signature

                            Problem Event Name: APPCRASH

                            Application Name: AfterFX.com

                            Application Version: 13.8.0.144

                            Application Timestamp: 5751253b

                            Fault Module Name: MC.dll

                            Fault Module Version: 13.8.0.144

                            Fault Module Timestamp: 575119e4

                            Exception Code: c00000fd

                            Exception Offset: 0000000000026628

                            OS Version: 10.0.14367.2.0.0.256.48

                            Locale ID: 1033

                            Additional Information 1: 7cf6

                            Additional Information 2: 7cf67a264dd0a82d9f1a1d2fb22a4386

                            Additional Information 3: 450c

                            Additional Information 4: 450c400ca8f2d7db34eb9a2e6d8f99c9

                             

                             

                            Extra information about the problem

                            Bucket ID: 247c93ba414a48a17023fdc131107f3e (120498588421)

                            • 11. Re: aerender.exe crashing in CC 2015.3
                              CrowiePete Level 1

                              Apologies,

                               

                              Pasted the wrong one. Here is the most recent:

                               

                              Source

                              Adobe After Effects CC 2015.3

                               

                               

                              Summary

                              Stopped working

                               

                               

                              Date

                              22/06/2016 7:27 AM

                               

                               

                              Status

                              Report sent

                               

                               

                              Description

                              Faulting Application Path: C:\Program Files\Adobe\Adobe After Effects CC 2015.3\Support Files\AfterFX.com

                               

                               

                              Problem signature

                              Problem Event Name: APPCRASH

                              Application Name: AfterFX.com

                              Application Version: 13.8.0.144

                              Application Timestamp: 5751253b

                              Fault Module Name: MC.dll

                              Fault Module Version: 13.8.0.144

                              Fault Module Timestamp: 575119e4

                              Exception Code: c00000fd

                              Exception Offset: 0000000000026628

                              OS Version: 10.0.10586.2.0.0.256.48

                              Locale ID: 3081

                              Additional Information 1: 7cf6

                              Additional Information 2: 7cf67a264dd0a82d9f1a1d2fb22a4386

                              Additional Information 3: 450c

                              Additional Information 4: 450c400ca8f2d7db34eb9a2e6d8f99c9

                               

                               

                              Extra information about the problem

                              Bucket ID: 247c93ba414a48a17023fdc131107f3e (120498588421)

                              • 12. Re: aerender.exe crashing in CC 2015.3
                                CrowiePete Level 1

                                Okay,

                                 

                                I've now pulled the second NVIDIA card and attempted again to run aerender.exe.

                                Issue persists.

                                 

                                Source

                                Adobe After Effects CC 2015.3

                                 

                                 

                                Summary

                                Stopped working

                                 

                                 

                                Date

                                22/06/2016 10:59 AM

                                 

                                 

                                Status

                                Not reported

                                 

                                 

                                Description

                                Faulting Application Path: C:\Program Files\Adobe\Adobe After Effects CC 2015.3\Support Files\AfterFX.com

                                 

                                 

                                Problem signature

                                Problem Event Name: APPCRASH

                                Application Name: AfterFX.com

                                Application Version: 13.8.0.144

                                Application Timestamp: 5751253b

                                Fault Module Name: MC.dll

                                Fault Module Version: 13.8.0.144

                                Fault Module Timestamp: 575119e4

                                Exception Code: c00000fd

                                Exception Offset: 0000000000026628

                                OS Version: 10.0.10586.2.0.0.256.48

                                Locale ID: 3081

                                Additional Information 1: 7cf6

                                Additional Information 2: 7cf67a264dd0a82d9f1a1d2fb22a4386

                                Additional Information 3: 450c

                                Additional Information 4: 450c400ca8f2d7db34eb9a2e6d8f99c9

                                • 13. Re: aerender.exe crashing in CC 2015.3
                                  WetYeti

                                  Mine is crashing on startup. It gets to the user interface and won't respond to input and after about say 10 seconds comes up with this rpobs.PNG

                                   

                                  Here is crash report

                                  Faulting application name: AfterFX.exe, version: 13.8.0.144, time stamp: 0x57512541

                                  Faulting module name: ntdll.dll, version: 6.1.7601.17514, time stamp: 0x4ce7c8f9

                                  Exception code: 0xc0000005

                                  Fault offset: 0x00000000000323f6

                                  Faulting process id: 0x267c

                                  Faulting application start time: 0x01d1cc2895c6cff0

                                  Faulting application path: C:\Program Files\Adobe\Adobe After Effects CC 2015.3\Support Files\AfterFX.exe

                                  Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

                                  Report Id: d908b4e0-381b-11e6-8ba0-382c4a6d2c65

                                   

                                  SYSTEM INFO

                                   

                                  WIndows 7 x64 Professional

                                  Intel 5820K, 32GB ram, GTX 770

                                   

                                  have restarted PC, have installed latest Geforce Drivers.

                                   

                                  I'll update if I have any luck. Currently re-installing 2015 (13.7.1) to confirm it still works.

                                  Let me know if there is anything else I can do to help troubleshoot.

                                  • 14. Re: aerender.exe crashing in CC 2015.3
                                    rikbogusz Level 1

                                    there's another thread started for this issue, I've submitted a bug report,  please send a report from the link in the thread, the more the merrier

                                     

                                    Aerender crashing and Submitting Jobs outside of After Effects

                                    • 15. Re: aerender.exe crashing in CC 2015.3
                                      CrowiePete Level 1

                                      Also posted a bug report.

                                       

                                      It would be great if we could get some info on this soon, I've got 3 machines here that can't render properly and a huge job on the way!

                                      • 16. Re: aerender.exe crashing in CC 2015.3
                                        CrowiePete Level 1

                                        Okay so after fully updating all 4 of my edit suites I now have 2 that work with aerender and 2 that don't.

                                         

                                        Unfortunately the 2 that don't work are both the fastest machines I have, and with a huge render job coming in im dangerously close to being up the creek here.

                                         

                                        Error message from my brand new workstation:

                                         

                                        Source

                                        Adobe After Effects CC 2015.3

                                         

                                         

                                        Summary

                                        Stopped working

                                         

                                         

                                        Date

                                        23/06/2016 7:06 PM

                                         

                                         

                                        Status

                                        Report sent

                                         

                                         

                                        Description

                                        Faulting Application Path: C:\Program Files\Adobe\Adobe After Effects CC 2015.3\Support Files\AfterFX.com

                                         

                                         

                                        Problem signature

                                        Problem Event Name: APPCRASH

                                        Application Name: AfterFX.com

                                        Application Version: 13.8.0.144

                                        Application Timestamp: 5751253b

                                        Fault Module Name: MC.dll

                                        Fault Module Version: 13.8.0.144

                                        Fault Module Timestamp: 575119e4

                                        Exception Code: c00000fd

                                        Exception Offset: 0000000000026628

                                        OS Version: 10.0.10586.2.0.0.256.48

                                        Locale ID: 3081

                                        Additional Information 1: 7cf6

                                        Additional Information 2: 7cf67a264dd0a82d9f1a1d2fb22a4386

                                        Additional Information 3: 450c

                                        Additional Information 4: 450c400ca8f2d7db34eb9a2e6d8f99c9

                                         

                                         

                                        Extra information about the problem

                                        Bucket ID: 247c93ba414a48a17023fdc131107f3e (120498588421)

                                        • 17. Re: aerender.exe crashing in CC 2015.3
                                          Abhishek Kapoor Adobe Employee

                                          Hi

                                           

                                          For

                                           

                                           

                                          • 18. Re: aerender.exe crashing in CC 2015.3
                                            rikbogusz Level 1

                                            Shortly after this problem began happening, I added exclusions to windows defender, detailed in the settings window image below, to no avail. This morning I tried the solution of completely disabling defender and virus protection. Also did not solve issue. Can you provide further information about the inbuild display driver? do you mean uninstall nvidia's drivers and rely on windows 10 drivers for the GPU?

                                             

                                            CrowiePete's reporting that 2 systems work and 2 do not seems to further complicate the issue. I'd have to assume that all 4 systems have the same software installed, and all configured similarly, and nothing illuminating why one system works, while one does not.

                                             

                                             

                                            win10-def_exclusions.png

                                            • 19. Re: aerender.exe crashing in CC 2015.3
                                              CrowiePete Level 1

                                              Attempted to run aerender with windows defender disabled entirely.

                                               

                                              Still crashing.

                                               

                                              Source

                                              Adobe After Effects CC 2015.3

                                               

                                               

                                              Summary

                                              Stopped working

                                               

                                               

                                              Date

                                              25/06/2016 10:22 AM

                                               

                                               

                                              Status

                                              Not reported

                                               

                                               

                                              Description

                                              Faulting Application Path: C:\Program Files\Adobe\Adobe After Effects CC 2015.3\Support Files\AfterFX.com

                                               

                                               

                                              Problem signature

                                              Problem Event Name: APPCRASH

                                              Application Name: AfterFX.com

                                              Application Version: 13.8.0.144

                                              Application Timestamp: 5751253b

                                              Fault Module Name: MC.dll

                                              Fault Module Version: 13.8.0.144

                                              Fault Module Timestamp: 575119e4

                                              Exception Code: c00000fd

                                              Exception Offset: 0000000000026628

                                              OS Version: 10.0.10586.2.0.0.256.48

                                              Locale ID: 3081

                                              Additional Information 1: 7cf6

                                              Additional Information 2: 7cf67a264dd0a82d9f1a1d2fb22a4386

                                              Additional Information 3: 450c

                                              Additional Information 4: 450c400ca8f2d7db34eb9a2e6d8f99c9

                                              • 20. Re: aerender.exe crashing in CC 2015.3
                                                CrowiePete Level 1

                                                Update:

                                                 

                                                I've just installed a new edit suite and the problem is also occurring on the new machine.

                                                So that's now 3 suites out of 5 that are having the problem.

                                                • 21. Re: aerender.exe crashing in CC 2015.3
                                                  alvaror11657908

                                                  Similar issue here, but solved setting aerender.exe compatibility mode to "windows 8".

                                                   

                                                  I'm running After Effects last version on Windows 10.

                                                   

                                                  I hope it helps :)

                                                  • 22. Re: aerender.exe crashing in CC 2015.3
                                                    rikbogusz Level 1

                                                    i've stumbled onto a solution, and hopefully it's only interim. i rolled back the nvidia drivers to 365.19 for now. aerender now launches and executes from bg renderer. it seems a bit slower but at least it's getting my renders completed in the background.

                                                     

                                                    and any adobe people monitoring this thread, please forward to engineering and talk to nvidia. my guess is since nvidia started to add code to the drivers for the pascal architecture and cuda 8, it's causing the aerender.exe to fail.

                                                     

                                                    crowiepete, try installing a build of the drivers from may, hope that helps.

                                                     

                                                    NVIDIA Driver Downloads - Advanced Search

                                                     

                                                    @

                                                    • 23. Re: aerender.exe crashing in CC 2015.3
                                                      CrowiePete Level 1

                                                      Thanks mate, i'll give this a try

                                                      • 24. Re: aerender.exe crashing in CC 2015.3
                                                        robertn9318395

                                                        This worked for me also. Thanks!

                                                        • 25. Re: aerender.exe crashing in CC 2015.3
                                                          CrowiePete Level 1

                                                          IT works! I can be productive again Thanks for the fix!

                                                          • 26. Re: aerender.exe crashing in CC 2015.3
                                                            Szalam Adobe Community Professional & MVP

                                                            NVIDIA released a new driver very recently, you could try that one too.