I recently installed Adobe Premiere Clip on my Android phone. I started working on a project and at some point noticed when I went to edit my profile, that it was showing me someone else's details instead of mine. The information showing up was for a completely different person from Romania, with some photo that wasn't mine. I tried editing the info but after saving nothing happened. I didn't give much attention to it assuming it was just some bug. Today, however, after the app updated to V 22.214.171.1240, the project I was working on (and which had been sync'ing while I worked) has disappeared. When going to the profile page, the user details are now correctly showing my information and not the other user's. What I am concerned about here is that my project and clips have been incorrectly uploaded to his account and I want to ensure that this is remedied. Did anyone else notice this happening with the update?
I tried contacting chat support and had a very unfruitful conversation with them, where they basically told me I had to contact Google (?!?!) for support for the Android app, since they (chat support) could only help me with desktop app issues.
I've also sent an email to firstname.lastname@example.org but have just received an Out of Office reply for that as well.
[Moved from Forum Lounge to product-specific forum - Mod]
Thanks for your patience while we investigate this issue. We’ve confirmed that your assets were not synced to another user’s account and are not available to any other user. We have also confirmed that the other user's profile you were seeing when you logged in to Premiere Clip was a bug in the way the profile was displayed, and that none of your personal or account details were shared with another user.
Thanks for bringing this issue to our attention.