3 Replies Latest reply on Jun 24, 2016 6:36 AM by Szalam

    MooV file is damaged or unsupported

    Inadequate Chris

      Hello,

       

      I'm trying to import some Action Essentials stock footage (PNG codec) in to my project but After Effects just stalls for a long time then gives the error

       

      • file ‘[file name].mov’ cannot be imported – this ‘MooV’ file is damaged or unsupported.

       

      I did some research and saw this thread by Todd Kopriva. It mentions deleting codec files from the ~/Library/Quicktime folder, but I have a more recent version of OSX, and this folder no longer exists because codecs apparently work differently now.

       

      Does anyone know what I need to do?

       

      I have the most recent version of After Effects CC, if it helps. The update that came out a few days ago.

       

      Thank you.