5 Replies Latest reply on Apr 19, 2018 6:46 AM by Szalam

    MooV file is damaged or unsupported

    Inadequate Chris



      I'm trying to import some Action Essentials stock footage (PNG codec) in to my project but After Effects just stalls for a long time then gives the error


      • file ‘[file name].mov’ cannot be imported – this ‘MooV’ file is damaged or unsupported.


      I did some research and saw this thread by Todd Kopriva. It mentions deleting codec files from the ~/Library/Quicktime folder, but I have a more recent version of OSX, and this folder no longer exists because codecs apparently work differently now.


      Does anyone know what I need to do?


      I have the most recent version of After Effects CC, if it helps. The update that came out a few days ago.


      Thank you.