13 Replies Latest reply on May 11, 2017 8:27 AM by charly10

    AE 13.8 lots of random crashes

    Felix Mack

      Since upgrading recently, I've gotten lots of random crashes doing various things, as simple as moving a layer around.

       

      The error I get is as follows:

       

      Last log message was: <140735214837760> <BEE_WorkQueue> <5> BEE_Project::TimestampGetNext ZANZIBAR-3: cannot produce timestamp, frozen=0, open=0

      .

       

      Setup is:

      OSX 10.11.5

      Mac Pro (Mid 2010)

       

      The same project files had no issues in the previous versions.

        • 1. Re: AE 13.8 lots of random crashes
          Szalam Adobe Community Professional & MVP

          That sounds frustrating.

          I would highly recommend filing a bug and give as much detail as possible. If you go into your help settings, enable logging, and maybe do a screen capture of yourself working until the bug hits, that would be highly beneficial, I'm sure.

          • 2. Re: AE 13.8 lots of random crashes
            HorstO

            I've got the same problem! In my case I was also unable to use some plug ins (Saber) and presets.

            • 3. Re: AE 13.8 lots of random crashes
              Felix Mack Level 1

              I'm in contact already. I switched back to the previous version, and it is stable with the same files. I guess I will stick with that for now...

              • 4. Re: AE 13.8 lots of random crashes
                galxcom

                Hello

                I have completely same problem.

                 

                Lots of crashing that happen on completely different actions such as move layer, change layer's duration, change scale, opacity, position, add plugin, change comp settings and just place cursor to certain time etc.

                 

                I REALLY CANNOT WORK and don't understand what to do.

                 

                I have top macPro of middle 2010 and previous version of AE worked just perfect on it. Now I have 13.8 and just can't work on it. How can I help ADOBE SUPPORT to fix this error asap? Is it possible? I need to continue my projects 

                 

                Снимок экрана 2016-07-12 в 23.59.51.png

                • 5. Re: AE 13.8 lots of random crashes
                  Szalam Adobe Community Professional & MVP

                  galxcom wrote:

                   

                   

                  I REALLY CANNOT WORK and don't understand what to do.

                   

                  I have top macPro of middle 2010 and previous version of AE worked just perfect on it. Now I have 13.8 and just can't work on it. How can I help ADOBE SUPPORT to fix this error asap? Is it possible? I need to continue my projects

                   

                  If you need to continue your projects, use the older versions of AE that worked for you. CC 2015.3 is a separate install. (It might as well be called CC 2016.) So you can have it installed alongside CC 2015 and CC 2014. If, when you updated, you let the CC app remove your old versions (this page explains how to stop it from doing that next time), you can install the older versions. This page explains how.

                   

                  If you want help from Adobe support, contact Adobe support. This is just a user-to-user forum.

                   

                  If you want us to help you get CC 2015.3 working, the first thing I would check is whether or not you have the Hardware Accelerate Panels option turned on in your preferences. Whether it's ticked or not, switch it and see if it behaves better.

                  • 6. Re: AE 13.8 lots of random crashes
                    galxcom Level 1

                    Hi, Szalam

                    Thank you for very detailed answer. Ups I've really thought that this is support forum too lol

                     

                    About Hardware accelerate Composition, Layer and footage panels. I have unchecked it and ... it is still working without crashes (fingers crossed) for a much longer time already. Thus the problem could be really in this, thank you so much if it is true. I hope Adobe will fix this bug cuz everything worked fine before with this checkbox enabled.

                    • 7. Re: AE 13.8 lots of random crashes
                      Roei Tzoref Adobe Community Professional

                      I had crashes with this feature too when I tried to zoom on a large composition.

                      Re: Ae 2015.3 Crash when using Zoom Tool on Large Composition

                      • 8. Re: AE 13.8 lots of random crashes
                        galxcom Level 1

                        Nope, it still crashes

                        But, I must say, not so crazy frequently after I've unchecked that checkbox

                        • 9. Re: AE 13.8 lots of random crashes
                          galxcom Level 1

                          Now I have the impression that inverting this checkbox briefly prolongs the life of AE, then everything collapses again

                          • 10. Re: AE 13.8 lots of random crashes
                            Szalam Adobe Community Professional & MVP

                            galxcom wrote:

                            Ups I've really thought that this is support forum too lol

                            This forum is a good place to get support, but it's just people like me volunteering their time. Actual, official, Adobe support is elsewhere. That being said, we do often get Adobe employees popping in here from time to time, so maybe one of them will see this thread.

                             

                            galxcom wrote:

                             

                            About Hardware accelerate Composition, Layer and footage panels. I have unchecked it and ... it is still working without crashes (fingers crossed) for a much longer time already.

                            I'm glad you're getting fewer crashes. I wonder if it has something to do with the AMD card - there seem to be a larger number of weird display driver kind of issues like this popping up on the forums lately. I'd recommend filing an official bug report and giving them as much information as you possibly can so that Adobe knows this is an issue.

                            • 11. Re: AE 13.8 lots of random crashes
                              galxcom Level 1

                              It seems I have fixed the issue. Now checking but no crashes.

                              For me problems was in expressions. They were completely correct and simple (like parenting) and worked just perfect in previous AE version but most likely they cause crashing in 13.8. When I have deleted all layers with expressions – everything stopped crash.

                              • 12. Re: AE 13.8 lots of random crashes

                                I had the same problem. You know how I fixed it? It WAS related to comp size....

                                 

                                I had a comp size of 1064 x 2828 and it kept crashing when trying to save a still or just go to the render queue...

                                I changed it to 1100 x 2872 pixels...

                                 

                                Problem (for me at least) solved.

                                • 13. Re: AE 13.8 lots of random crashes
                                  charly10 Level 1

                                  I had the same problem and fixed it by updating my graphic card driver !

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