Same problem, I get the following error
Problem Event Name: APPCRASH
Application Name: InDesign.exe
Application Version: 220.127.116.11
Application Timestamp: 574c8600
Fault Module Name: FONT MANAGER.RPLN
Fault Module Version: 18.104.22.168
Fault Module Timestamp: 574c88c4
Exception Code: c0000005
Exception Offset: 000000000006e64d
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: ecf9
Additional Information 2: ecf96f5e6ca30c98f39b7e23553554a2
Additional Information 3: e73d
Additional Information 4: e73d80abdc509e6e4e73af6765c1ce72
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Are you using any Font Management App? If yes, please try to disable it and then check InDesign.
No, not using any font management apps.
In that case, please confirm :
1. Its crashing at launch on the splash screen.
2. You do not get the app opened as it crash before you see the interface.
3. What is the version of your Windows OS?
4. Also make sure you have "Verdana" and "Tahoma" fonts installed and active.
3. Windows 7 Professional - service pack 1
4. Both fonts are installed and active
Please create a new user account in your computer (admin) and then check InDesign in the new account. Do share the result.
3 people found this helpful
We are aware of the issue where InDesign crashes on launch while working with Library files saved on a network location.
We are working towards the resolution of the issue and for now, please try the workaround that we have identified.
As a workaround, please follow the steps given below:
Clear InDesign Cache by either renaming the Cache folder or by deleting it altogether. (Renaming of the folder is preferred)
Cache folder location: -
Windows XP: C:\Documents and Settings\<USER>\Local Settings\Application Data\Adobe\InDesign\<Version #>\<Language>\Caches\
Windows 7 or 10: C:\Users\<USER>\AppData\Local\Adobe\InDesign\<Version #>\<Language>\Caches\
Macintosh: Hard Drive/Users/<USER>/Library/Caches/Adobe InDesign/<Version #>/<Language>/
Also, if your workflow requires to work with Library (.indl) placed on network, please make sure that you close the library panel before quitting InDesign.
(InDesign Engineering Team)
I was using libraries on a network drive. I followed your advice on clearing the cache and moved these libraries to my hard drive. This has seemingly solved my problem. I'll check back in if anything changes. Thank you for your help with this. Thank you ohmnath as well for your help!
Bingo! This worked for me as well. Thank you all for your feedback and quick responses. Much appreciated!
Any word on a permanent fix to this problem since the program update I have been having to do this work around every few days.
Thank you Vineet for providing the correct solution to this problem.
Unfortunately, Adobe has also provided one more PITA workaround that users have to deal with in their busy workaday lives.
It has now been over a month since Adobe InDesign upgrade 22.214.171.124 has been released, causing problems for users who once enjoyed the use of the feature which allowed them to share InDesign Libraries from a network server.
What is the ETA on the next upgrade to finally fix this bug?
More importantly, why is Adobe continuing to push out an InDesign upgrade that has a known bug in it like this? If, for some reason it is impossible to retract a faulty upgrade version from Creative Cloud, at the very least Adobe should add a disclaimer up front in the upgrade note which warns users about this bug. Had I known about it beforehand I certainly would not have wasted my time applying the defective upgrade!
I've been having this issue for so LONG!
After discovering I have no CACHE files for InDesign CC; What finally worked was disconnecting from my remote server then opening InDesign, then reconnecting to my server. I will need to move all of my libraries to my Hard Drive.
This has never been a problem for me until recently. Very frustrating. Lots of time lost trying to solve the issue.
When can we expect a solution? (I know you are working hard on it)
and where can I information on an update?
1 person found this helpful
Adobe doesn't normally pre-announce updates (because they often don't know how long they'll take). But a day or two ago, one of the engineers suggested a bug fix update was being aimed for the end of August.