8 Replies Latest reply on Jun 28, 2016 8:48 AM by John A Anthony

    "Error while accessing the preference files" -- no preference folders created

    mikezsuite

      This is similar to another recent problem.  I get two error messages when attempting to start AE:

       

      Screen Shot 2016-06-23 at 12.19.10 PM.pngScreen Shot 2016-06-23 at 12.19.12 PM.png

       

      when i go to users > library > preferences > adobe > after effects, this is what i see:

      Screen Shot 2016-06-23 at 12.19.33 PM.png

       

      it looks like AE has not been creating preference folders for the last few updates?  Searching my computer for the missing folders turns up no results.  Uninstalling AE and reinstalling doesn't fix the problem.