3 Replies Latest reply on Aug 25, 2016 1:45 PM by danl87918526

    How to get credit for now unused licenses

    danl87918526

      I have a 20 license key for Acrobat XI. Sometimes we need to refresh machines that have been bogged down or we upgrade hardware for a user and we need to be able to transfer that license to the new OS or hardware. Is there a special process to get that license back when it becomes unused or does a simple uninstall clear the license count? Also, if a machine that has Acrobat XI licensed no longer boots, how would I get that license back?