I have a 20 license key for Acrobat XI. Sometimes we need to refresh machines that have been bogged down or we upgrade hardware for a user and we need to be able to transfer that license to the new OS or hardware. Is there a special process to get that license back when it becomes unused or does a simple uninstall clear the license count? Also, if a machine that has Acrobat XI licensed no longer boots, how would I get that license back?
The serial number are good for 2 activation, please try to install & check if it goes through. In case there are issues, please let us know. Thanks
Uninstalling the application does not clear the activation. To do that you have to go to the Help menu and deactivate it yourself.
If you don't do that and the computer can't be booted anymore then you've lost that activation, which is not a huge deal. If you reach the maximum number of allowed activations for that serial number (two, as mentioned) then you'll need to call Adobe and ask for additional activations.
I received a Maximum Activation Exceeded error when I ran install #21. I need to get the key reset and Adobe has a bunch of support numbers. Any idea which would be best?