2 Replies Latest reply on Jun 23, 2016 7:51 PM by Mohit Goyal

    Camera Raw 9.6 not installing with Lightroom CC

    kurisu123

      Hi all,

       

      I have a new subscription to Lightroom on OSX - upgrading from Lightroom 5. I bought a Panasonic GX8 and need the latest version of camera raw installed. I've downloaded all manner of packages and DNG converters but Lightroom CC seems stuck on Camera Raw 9.0.

       

      I've tried installed 9.5 and 9.6 manually as per various forum posts, and have tried the Adobe Application Manager as well. The pkg files run through their install successfully but Lightroom is stuck on 9.0. The AAM says "Update failed, updates could not be applied".

       

      There is no option in the Creative Cloud app nor Lightroom (that I can see) to run the update there.

       

      I have Lightroom 5 installed still, and am reluctant to delete it until this new version is able to work with my camera.

       

      Any help would be greatly appreciated! I've installed and reinstalled twice, and run patches each time.

       

      Thanks,

      Chris