13 Replies Latest reply on Jun 30, 2016 10:50 AM by Akash Sharma

    Lightroom 4.4 Keeps Crashing on My Windows 10

    lrlrlr Level 1

      Hi,

       

      Recently my LR 4.4 keeps crashing as soon as I start it. This happens even after I have reinstalled Windows 10 (by wiping out all the user data and apps) and LR on my machine. Please help!

       

      TIA.

       

      Here is the error message from Windows Event Viewer:

       

      Log Name:  Application
      Source:    Application Error
      Date:      6/23/2016 6:31:27 PM
      Event ID:  1000

      Task Category: (100)

      Level:     Error
      Keywords:  Classic
      User:      N/A
      Computer:  DESKTOP-********

      Description:

      Faulting application name: lightroom.exe, version: 4.4.0.11, time stamp: 0x514b016c

      Faulting module name: CameraRaw.dll, version: 4.4.0.10, time stamp: 0x514b0134

      Exception code: 0xc0000005

      Fault offset: 0x00000000000483ee

      Faulting process id: 0x24c

      Faulting application start time: 0x01d1cdb81f82678b

      Faulting application path: C:\Program Files\Adobe\Adobe Photoshop Lightroom 4.4\lightroom.exe

      Faulting module path: C:\Program Files\Adobe\Adobe Photoshop Lightroom 4.4\CameraRaw.dll

      Report Id: b140389f-b793-45d0-a14c-7b76eed93197

      Faulting package full name:

      Faulting package-relative application ID:

      Event Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

      <Provider Name="Application Error" />
      <EventID Qualifiers="0">1000</EventID>
      <Level>2</Level>
      <Task>100</Task>
      <Keywords>0x80000000000000</Keywords>
      <TimeCreated SystemTime="2016-06-24T01:31:27.000000000Z" />
      <EventRecordID>296</EventRecordID>
      <Channel>Application</Channel>
      <Computer>DESKTOP-B7C44CU</Computer>
      <Security />

        </System>

        <EventData>

      <Data>lightroom.exe</Data>
      <Data>4.4.0.11</Data>
      <Data>514b016c</Data>
      <Data>CameraRaw.dll</Data>
      <Data>4.4.0.10</Data>
      <Data>514b0134</Data>
      <Data>c0000005</Data>
      <Data>00000000000483ee</Data>
      <Data>24c</Data>
      <Data>01d1cdb81f82678b</Data>
      <Data>C:\Program Files\Adobe\Adobe Photoshop Lightroom 4.4\lightroom.exe</Data>
      <Data>C:\Program Files\Adobe\Adobe Photoshop Lightroom 4.4\CameraRaw.dll</Data>
      <Data>b140389f-b793-45d0-a14c-7b76eed93197</Data>
      <Data>
      </Data>
      <Data>
      </Data>

        </EventData>

      </Event>

       

      Here is the Information Page from the Windows Event Viewer:

       

      Fault bucket 117354642, type 4

      Event Name: APPCRASH

      Response: Not available

      Cab Id: 0

       

      Problem signature:

      P1: lightroom.exe

      P2: 4.4.0.11

      P3: 514b016c

      P4: CameraRaw.dll

      P5: 4.4.0.10

      P6: 514b0134

      P7: c0000005

      P8: 00000000000483ee

      P9:

      P10:

       

      Attached files:

      C:\Users\*****\AppData\Local\Temp\WER766F.tmp.WERInternalMetadata.xml

       

      These files may be available here:

      C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_lightroom.exe_d0e7ad3fb670d08b a1f1c7f061a6681827e1b03b_9869a3a1_09d39699

       

      Analysis symbol:

      Rechecking for solution: 0

      Report Id: b140389f-b793-45d0-a14c-7b76eed93197

      Report Status: 0

      Hashed bucket: 0f52dd66ff6965faeb1530c9a8cc09ca