5 Replies Latest reply on Jun 24, 2016 5:57 PM by ListikGee75419749

    after updating to СС2015.3 AfterEffects no open

    ListikGee75419749

      Hello!
      I don't have time before the end to help fm support.
      History: updated to СС2015.3, and AE is no longer open. (I have Windows7, 64 bit)

      Further instructions from support:

      - De-install all applications

      - Clean all Cleaner Tool

      - re-install desktop app Creative Cloud

      - re-logo in CC2015.3

      - re-installed the desktop app Creative Cloud (2 days left, because it turned out not easy).

       

      Through the newly installed СС2015.3 instal set АЕСС2015.3

      BUT! the problem is the same, when I open the application AE2015.3, Windows7 says that AE is not responding and closes the window.

      To update СС2015 had no problems at all.

      thanks in advance, Kat