Part of a suite, such as CS6... or part of a Cloud subscription?
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Mac or Windows, and EXACTLY which version of the operating system?
Recent Mac AND Windows operating systems have been known to cause "odd" problems
Are you using a computer Administrator account with full read/write permission?
Exactly which version of the program do you have that is causing problems?
Hi...sorry about that. New to the forum.
I am on a PC (Windows 7 Professional). I am using InDesign (2015) from my Creative Cloud subscription. There were new CC updates on Monday that I've recently installed and this is where my troubles started from...
Since asking this problem, I've been to the Adobe Chat helpline about it and they are telling me that the problem may be because I'm working off a server. He had me look at my error log on my Event Viewer and this is the message I got for each crash:
Faulting application name: InDesign.exe, version: 22.214.171.124,
time stamp: 0x574c8600
Faulting module name: Public.dll, version: 126.96.36.199, time
Exception code: 0xc0000005
Fault offset: 0x000000000007d344
Faulting process id: 0xffc
Faulting application start time: 0x01d1ce21e5a7eca1
Faulting application path: C:\Program Files\Adobe\Adobe
InDesign CC 2015\InDesign.exe
Faulting module path: C:\Program Files\Adobe\Adobe InDesign
Report Id: 31f4b518-3a16-11e6-995d-3085a9a961d4
He tells me that the Faulting Module: Public.dll are links from the server. ????
I'm supposed to try putting files onto my main hard drive to test but not sure how that is going to work because:
1. I don't crash all the time and it's not always because of a link....nudging text has made me crash as well, but never a second time after reboot.
2. Don't understand why I would have issues with my server file now when I didn't BEFORE I installed the updates.
I'm thinking of uninstalling InDesign and then re-installing to see if that makes a difference.
1 person found this helpful
As far as I know, Adobe programs are not DESIGNED to...
1-be installed on and run from a server (1)
2-directly use files that are located on a server
If you are using files located on a server, you are very likely going to have inconsistent results... may work, or may not
(1) Solution for networks...
Adobe Anywhere http://www.adobe.com/products/adobeanywhere.html
Our programs are not running off the server...they are running off our individual hard drives.
The files are all on our servers. I have NEVER worked for ANY design house in my 20+ years that does not work off a server so to tell me that working off a server is causing the issues sounds a bit far fetched to me! Especially since we've never had this issue for ANY version of InDesign we've had before. ??? Plus...the designers who haven't updated are working just fine.
I'm having the same issue with the latest updates. Adobe thinks that 'us Professionals' are stupid. Just wish for once the developers could utilise the software for professional users and not first time designers. InDesign keep crashing on start up. Un-installed and re-installed. Worked fine. But as luck might have it, it suddenly crashed and now does not want to work.
Our office has been in touch with Adobe this morning and NOW they are saying that it is a glitch with the update. Sigh.
But, one colleague was having the same issues as you Paulo. She had to uninstall and then reinstall InDesign every morning since the update. It would work all day until she shut down but then wouldn't let her back in again. She contacted Adobe through Chat and a tech went onto her computer and did a bunch of stuff to fix it. It seems to be working now, so I would contact them. The tech's name is Kartikey so if the tech you get is stumped, have them refer to this tech and what she/he did to lreinwald's computer.
You will lose your workspace however so hopefully you have saved it somewhere.
No Adobe paying customer should apologize to a developer for not providing information in the format required. Adobe, and its developers, should understand that customers are NOT their on-payroll debuggers. I am responsible for a company running 5 papers on Adobe CC and we are having our productivity impacted by the same issue reported on this thread, using both Windows 10 and previous versions of Windows. It is not the first time we experience similar problems with updates. My expectation is that when a company releases an update it has already been tested and debugged. That is, after all, why we pay for a license.
I'm with you Hugo. We are a busy office and can't afford these 2 to 6 hours of downtime every time there is a buggy update.
We seem to be working ok now since our fix this morning. The problem has something to do with Preferences. I'm told the engineers at Adobe are working on the problem but in the meantime, you may need to do the following: (keep in mind that we are working in Windows 7 Professional, so this may not work for other platforms??)
When I did this, it opened fine the first time and kept all the previous preferences and workspace. But when I closed it and tried to relaunch it, it would not....CRASH!!! Ugh....
So then you have to do this:
Close InDesign if it isn't already.
Click on start and type %appdata% and Open Roaming
Go to Adobe >InDesign > Version 11.0
Move this folder (Version 11.0) to your desktop
When you relaunch InDesign, you will have lost your printer presets and your workspace which you will have to setup again and save.
So far I am working ok. Haven't had any crashes...knock on wood. If you are uncomfortable trying this on your own, you can contact adobe through chat and give them remote access to your computer to fix this for you.
Good luck everyone. And thanks for all your input.
Thank you for your reply. I appreciate it. I tried your suggestion (in Windows 10 the folder is located in C:\Users\userName\AppData\Roaming\Adobe\InDesign) but I still got the same result after letting inDesign rebuild the folder from scratch... a crash after opening a few pages. Probably in our case the issue has a different cause...
Oh bummer...sorry to hear that Hugo. Definitely get in touch with Adobe. Hopefully they can help you.
Ok....another day and we are still having problems. Ugh. Still crashing and don't know why. This time however it seems to be crashing when we play with gradients...not always but a lot. I crashed once last evening and my colleague has crashed twice in a half hour on two different files, while playing with gradients. Sigh.......
Any other thoughts anyone?
Is there any way to re-install InDesign at the previous version BEFORE this latest update???
Please share the dump file for the crash that you are facing with InDesign
You may use the below steps to generate the dump file:
1. When Id crashes, do not close the program and go to Task manage
2. Right click on the ‘Not Responding’ InDesign.exe and choose Create dump file option
You may share the file via Dropbox/Google Drive with us @ firstname.lastname@example.org
This would help us to investigate the issue.
I've been chatting with Adobe tech guys for three days and they have done all this. We are back to wether the problem is with the server.
Here are all my case numbers:
If you have any other suggestions, I would love to hear it. The latest is ....two of us have updated and are experiencing crashes. Two others of us have updated and have not......???? And the others who have not upgraded yet, haven't had ANY issues. So....very confused.
Issue I have been having is possibly with Libraries. Haven't had the pleasure of creating grads in InDesign. Hopefully won't need to.
I've just sent you a link to my Dropbox to have a look at the InDesign Dump file you asked me to make. I just crashed while applying a gradient to a grouped set of boxes filled with colour only....no links to the server.
Just wanted to update you on the fact that I am still having issues. I've had 4 Adobe techs trying to help me but NOTHING is working. I even got rid of my old InDesign libraries and am only using the CC libraries now as was suggested to me by Paulo and one of the Adobe techs. Still no good. I crash when I try to play with gradients or feathers. I crash when I'm just moving a text box over or a photo box. My colleagues are experiencing similar problems when saving or printing to a pdf???? WTF
One designer in my department was smart enough to un-install InDesign and re-install the older version of InDesign (2015) last week and she hasn't had ANY issues since then. I tried to do the same this past Monday after crashing 6 times the Friday before. ARgh...... Unfortunately, Adobe is not offering the older version of 2015 anymore. I was able to install 2014, but when I upgraded from there, it went straight to the newest version of InDesign 2015 with all it's same bugs and problems. UGH!!!
I am soooooo frustrated and angry you have no idea. So much wasted time, and in this business, time is money. Why am I paying for a program that doesn't work properly??? I want my money back!!!!!!!!!!!!
OK Adobe engineers....the ones that rewrote the program and created the updates... I need you to figure out pronto what you did to mess things up. And in the meantime, please put the older version of InDesign (2015) back online for people to go back to.....
In our company we managed to contain the damage to a few employees... but those who updated had to be given stations that were preset with the previous build... no way to revert... I have decided not to waste time talking to Adobe... I should not have to do that. If troubles persist, it will no longer be a viable solution for us.
We're having the same issue with InDesign crashing indiscriminately... MAC, OS 10.11.5 brand new MacBook Pro Retina. Was using the CC2015 version no problem, but CC2015.5 crashes when I try to place a file or even just copy/paste. We need a fix like yesterday Adobe! UNACCEPTABLE!
You can still download and install the 11.0 version, as well as the 11.3 update, from ProDesignTools.com: Adobe CC 2015 Direct Download Links: Creative Cloud 2015 Release | ProDesignTools and All Adobe CC 2015 Updates: The Direct Download Links for Windows | ProDesignTools or All Adobe CC 2015 Updates: The Direct Download Links for Mac OS | ProDesignTools
Direct link to old versions:
I had the same problems with scripts which made Indesign crash. I uninstalled all versions of Indesign and all the folders which were left by Indesign. Then do a shutdown. After power up again, I installed the latest version once again, and until now all works fine for me. CC still crashes from time to time, but a restart fixes it.
My link: scripting problem indesign 2015.5
Peter beat me for the link to the older versions I see.
Thank you for all your feedback on how to get the older version of InDesign reinstalled. My adobe tech, Abhinav also sent me instructions. I had originally reinstalled incorrectly by installing ID 2014 and then updating. If you go to Previous Versions and install the ID (2015) version there, it's the old one....just don't update.
So I have to tell you that after going back to the Original version of ID 2015 (11.0) I have NOT had ANY problems...no crashes, no stalling, nothing. Working perfectly..... sooooo, Adobe, it's something you did on your latest update. Let me know when the bug is fixed and then maybe I will try upgrading again.
Thanks again for all your feedback everyone and good luck.
Actually, we pay for a license, cos there is no other option. Adobe seems to become more arrogant, and the quality of their software become worst from version to version. Maybe they should pay more attention to stability of the software, rather to implement doubtful features. But they don't. We all sorry, but that seem to be the truth. When a company become a de facto monopolist, it stops to care about the users.
We are a college with Macs and experience the similar problems with latest InDesign 188.8.131.52. Until Version 184.108.40.206 we had no problems.
InDesign quits unexpectedly when starting up! All the time! This only happens if working from a network user account. Working with a local user account works fine.
iMacs 2015 and 2016 with OSX 10.10.5 or OSX 10.11.5
Hey there GBS-Art College...
Sorry to hear you are having issues. Obviously Adobe has not yet fixed the problem. My rep told me that their engineers are working on the problem but that was over a week ago...haven't heard anything yet, sooooo.... Highly recommend that you re-install the older version of InDesign. Don't uninstall InDesign....just re-install previous version: InDesign (2015). (see my note two posts up).
We can't add anything very constructive, just to say that our experience is similar to others.
- Running Windows 7, Service Pack 1, 64-bit OS
- Installed the latest update via the Creative Cloud app, and it opened fine the first time. It's Release 2015.4, Build 220.127.116.11.
- All subsequent attempts to launch it fail with the generic "stopped working" message. Clicking the Debug button gets us "An unhandled win32 exception occurred in InDesign.exe ."
- Launching it using the control-alt-shift trick and deleting preferences works ... but then subsequent launches fail.
We will probably take the advice of re-installing the older version, but certainly hope Adobe comes up with a solution soon.
Just to add to the discussio, we are having the same problems, both with people with Windows 7 and Windows 10.
Should we expect an update on this update soon? After all, we PAY for this...
Still haven't heard anything everyone...Adobe?? What say you????
A new wrinkle:
Yesterday we upgraded from Windows 7 to Windows 10. That installation went OK, but now the key-combo control-alt-shift to launch InDesign no longer works, and InDesign crashes as it did previously. The only way we can launch it successfully is to manually delete the preferences folders.
Come on Adobe!
Same issue - Windows 7, crashing randomly since the last update. Adobe says it's because we're working on network files and not locally. Since we've worked on a network with no issues until this point, it's clearly a bug in the update, and they need to address it ASAP. The Adobe tech tried to help and said the engineers were aware of the issue, but there wasn't much he could do other than recommend a reinstall of the previous version.
Adobe, please at least let us roll back the last update instead of having to uninstall/reinstall from scratch! And please fix this - this is untenable in a business environment.
This has been happening to me as well since the last update. I'm working on Windows 7 Pro (which is not a recent upgrade), a local install (files are on my computer and not on our network), and a Cloud subscription. It seems to happen only when I'm moving an object. Doesn't matter what type of object it is—a text box, an image, etc. It happens when using just the cursor or when I hold the Shift key in combination. When I relaunch after the crash, the CC library panel **always** appears somewhere on the page. (I do not have that panel set up in my custom workspace.)
It is EXTREMELY ANNOYING.
I've been working with InDesign almost since its inception. I don't believe one second that it's not a bug.
I have the same problem. Keeps popping up after crash. Trashing the cash helps, but that's not a good solution.
Hellow. I have problem with INDD CS6 on OS X.
We using the server and we taking all data from this. When my mac going to sleep mood and i woke up him so still freeze me and i must to turning off indd. This is the file what he show me like report.
Pls if some one know whats happen help me.
Thanks for any answer
I think we've stumbled onto a solution to our problem. To repeat, running Windows 10, we could not successfully launch InDesign CC 2015. The only way to launch it was to manually delete the preference files each time.
I happened to notice that there were some obsolete preference folders hanging around (from some very old installations of InDesign), so I deleted them. That did the trick. Hope this helps some of you.
Please upgrade to the latest InDesign update (18.104.22.168).
The new update fixes a lot of crashes that we reported with the previous release.
Issue of intermittent crash while working with effects/gradients/X-ref when the documents are saved on the network have been addressed in the new update.
I cannot get the program to launch. Downloaded version 22.214.171.124. this morning because it said "fixed crashing" which I was not having issues. Now Indesign won't even launch.
Is it crashing on launch or it just doesn't launch?
If it is not a crash that is happening on start up, try clearing your cache and Prefs as suggested by peter in the above post.
And if it is a crash, send-in your crash dump file to email@example.com.
Follow the below steps to create a dump file.
1. When InDesign crashes, do not exit the error dialog that comes up, instead go to Task Manager.
2. Look out for InDesign (not responding) and right click on the process name.
3. Select create dump file from list of options.
4. Share the created dump file to the above mentioned email id via Google Drive or Dropbox.
1 person found this helpful
I've just gotten off the phone with Adobe tech support, and the tech remotely connected to my desktop and walked me through troubleshooting and solving this crash-on-launch issue. Here's what worked for me (Windows 10):
He went into the Control Panel, Program and Features, and scrolled down to the list of Microsoft Visual C++ files. He right-clicked on all of those dated 2012 or later (6 in my case), selected "change" then in the dialogue that opened, selected "Repair." He did this for all six, then we rebooted my PC and InDesign launched correctly.
He explained that this is not necessarily a Microsoft issue, but that these files can get corrupted during the installation of various programs, and so any of these could have been the culprit.
Hope this helps.
Ooookay. The crash-on-launch is resolved, but now my full-updated and optimized InDesign is crashing more than ever. Sometimes just by switching apps, sometimes by sending a job to the printer, and once, I think, because I sneezed.
This is intolerable. Adobe, give us back the last working version and take you time on this one, because you're not doing us any favors.