1 2 Previous Next 55 Replies Latest reply on Jul 21, 2017 9:23 AM by AutoMatters & More

    Lightroom 2015.6 hangs on Import

    macuser48 Level 1

      Since upgrading my PSCC LR version days ago, LR keeps hanging when I attempt to Import.  I am running a mid-2011 iMac with 16 GB of RAM.  I have a 1 TB internal drive that is only ⅓ full.  My images are on an external G-Drive using Thunderbolt 1.  I never had import hangs before upgrading to 2015.6.  In my preferences, I do not have GPU acceleration checked as my AMD Radeon card is a 6770 version and LR's online comments seem to indicate that the AMD Radeon 6000 series "is not supported."  Every other aspect of LR seems to be working just fine.

       

      Anyone have a fix?

        • 1. Re: Lightroom 2015.6 hangs on Import
          thecat1909

          I have the same problem.

           

          iMac Late 2015

          RAM:   16GB

          Graphics Processor:  Intel Iris Pro Graphics 6200

          OS:  El Capitan V10.11.15

          Use Graphics Processor is ticked on in LR

          Pics are saved to a 1TB  external HDD

           

          Any help is much appreciated

          • 2. Re: Lightroom 2015.6 hangs on Import
            Just Shoot Me Adobe Community Professional

            For both of you check the Destination the imports are going to for proper Write permissions of the drive/folder.

             

            For thecat uncheck the option to use the graphics processor.

            Then Test an import.

            • 3. Re: Lightroom 2015.6 hangs on Import
              engstromx

              I'm having a similar problem. When attempting to import I watch the memory counter in my menu bar drop and drop and drop.

              LR has become increasingly less responsive and more bug-ridden in the past year.

              I'm wasting money being subscribed to CC. This is the last straw. Time to cancel my sub.

              • 4. Re: Lightroom 2015.6 hangs on Import
                nic coviello Level 1

                Since I updated Lightroom CC twelve days a go I have been unable to import photos from the same sources. Just hangs up. If I am lucky I can Force Quit - can't get there - restart. Do I uninstall Lightroom? Everything worked fine until this last update.

                 

                 

                  M

                  Number of Proces

                  L3 Cache: 6 MB

                  Memory: 8 GB

                • 5. Re: Lightroom 2015.6 hangs on Import
                  sloanish1

                  Had the issue in 5.71 and thought I would try the CC trial 2015.6

                  3rd day of trial and the same issue appears in 2015.6 as I had in 5.71.

                   

                  In my case the hang happens AFTER the import of most files

                   

                  The top line of the window to the right of the LR logo says

                  "Lightroom Catalog - Adobe Photoshop Lightroom - Library (Not Responding)"

                   

                  Lightroom is using 17% of the CPU and 1,486 MB of memory after spiking to 100% briefly.

                  I have a 6 month old HP Envy 17t with 16GB of ram

                  CPU is Intel i7-6700HQ CPU @ 2.60Ghz

                  Graphics cards are

                  - Intel(R) HD Graphics 530

                  - NVIDIA GeFOrce GTX 950M

                   

                  Preferences in LR to use Graphics Acceleration or not use Graphics yield exactly the same result.

                   

                  Why upgrade is there is a problem like this???

                   

                  Is there someone at Adobe to talk to or is the forum the only way to move this issue?

                  • 6. Re: Lightroom 2015.6 hangs on Import
                    macuser48 Level 1

                    I don't believe it has anything to do with permissions.  My system hangs immediately after choosing "Import" without even giving me an opportunity to chose the destination.  I also notice (I used Dr. Cleaner) that when this happens, my systems RAM memory usage jumps to 14+GB.  I have 16 total so something in LR is pushing my RAM to its limits and that might be the cause of the hang.  Others have joined this issue so it's not just me and my box.  Adobe, are you listening?  Fix this problem.

                    • 7. Re: Lightroom 2015.6 hangs on Import
                      Salubo Level 1

                      For thecat uncheck the option to use the graphics processor.

                       

                      Don't understand what you're suggesting. Can you tell me the steps to take? Thank you.

                       

                      Should have been more specific. The graphics processor probably has nothing to do with my problem. Sorry for the confusion.  I have the same problem as others in that when I try of to import photos and once I select the "import photos and videos" LR immediately hangs up. Have force quit. Have rebooted. Have shut down completely for overnight and restarted this morning. All to no avail. Hopefully, someone has an answer out there. Thank you.

                      • 8. Re: Lightroom 2015.6 hangs on Import
                        georgel39224905

                        Using new iMAC-5k with all bells and whistles, the new release 2015.6 does not hang on import BUT it says it cannot read SONY RAW files from my A7R M2.  I can read the same files on my 13 inch MacBook pro, 2015 with i7 and 6100 simple graphics processor running the same release of Lightroom. Using MAC Photo there is no problem importing my files.

                        • 9. Re: Lightroom 2015.6 hangs on Import
                          nic coviello Level 1

                          Are you listening Adobe? Not just me. As soon as I select imports the circus wheel spins and spins and spins..Imports to Mac Photo works perfectly.

                          • 10. Re: Lightroom 2015.6 hangs on Import
                            macuser48 Level 1

                            I have some additional (and interesting, to me) information.  I went to the Preferences Panel and chose "Performance" and then clicked on the "System Info" button on the upper right.  Up popped a lot of information about my system and it's interface with Lightroom.  Here's a snippet of that information:

                             

                            Graphics Processor Info:

                            Check OpenGL support: Failed

                            Vendor: ATI Technologies Inc.

                            Version: 4.1 ATI-1.42.11

                            Renderer: AMD Radeon HD 6770M OpenGL Engine

                            LanguageVersion: 4.10

                             

                            What?  Why would LR report, "Check OpenGL support: Failed?"  What is failing?  Why is it failing?

                             

                            Can any of the rest of you having this problem check to see what your "System Info" is reporting?

                            • 11. Re: Lightroom 2015.6 hangs on Import
                              thecat1909 Level 1

                              Hi folks

                              I was able to resolve the problem by

                               

                              Lightroom > Preferences > Performance

                              Uncheck Use Graphics Processor

                              Quit Lightroom

                              Restart computer

                               

                              Hope this helps others

                              • 12. Re: Lightroom 2015.6 hangs on Import
                                sloanish1 Level 1

                                Well ....

                                I upgraded my video driver to the latest build.

                                I tried import with the Graphics Processor checked and unchecked

                                I still get a Not Responding message.

                                I would really really like to see Adobe respond to this issue in this thread.

                                I think it is incumbent on them to do so especially since they do not provide phone tech support.

                                Ball is in their court.

                                My trial currently has 3 days left.

                                • 13. Re: Lightroom 2015.6 hangs on Import
                                  macuser48 Level 1

                                  POSSIBLE SOLUTION!

                                   

                                  A friend suggested this and it seemed to work.  It may come down to computer Permissions.  Try this:

                                   

                                  Find the folder on your system as follows: 

                                  1.  Located the folder USERNAME/LibraryApplication Support

                                  2.  right click on the folder and left click on GET INFO

                                  3.  At the bottom of the window that opens, look under Sharing & Permissions

                                  4.  What you want to see is that you have "admin" under "Name" and "Read & Write" under "Privilege"  (I didn't)

                                  5.  To add "admin," click on the padlock icon in the lower right to unlock.  Your computer will ask you to enter your system password.  Click OK.

                                  6.  Click on the "+" under Sharing & Permissions

                                  7.  highlight "Users & Groups" and be sure there is an "administrators" there.  Chose it.

                                  8.  "admin" should now show up under the "Privilege" heading.

                                  9.  Use the "gear" icon to be sure that the admin has "Read & Write" authorization

                                  10.  Click on the lock icon to save your changes and close the Application Support Info window

                                   

                                  Try to import.  Hopefully, your problems will be gone.  Somehow, the latest update (2015.6) needed admin read & write permissions whereas the previous versions didn't.  Don't really know why, but this fixed my Import problems.  I hope it fixes yours, also.  Good Luck!

                                  1 person found this helpful
                                  • 14. Re: Lightroom 2015.6 hangs on Import
                                    sloanish1 Level 1

                                    Cannot find the folder

                                    user_name/LibraryApplication Support

                                     

                                    looked in c:\Users\user_name\

                                    and did a general search

                                    • 15. Re: Lightroom 2015.6 hangs on Import
                                      macuser48 Level 1

                                      Look for (and insert) your name for [user_name].  When you set up your computer, it should have asked you for your name and then set up a users folder with your name.  sorry.  I thought you would have known this.

                                      • 16. Re: Lightroom 2015.6 hangs on Import
                                        sloanish1 Level 1

                                        Didn't think that I needed to explain that of course I substitute my actual username for user_name.

                                        In any case there is no "LibraryApplication Support" or even a *Library* like what you are describing.

                                        Is there meant to be no space between the words Library and Application?

                                        • 17. Re: Lightroom 2015.6 hangs on Import
                                          Paintguysgirl

                                          Worked beautifully! Thank you!!

                                          • 18. Re: Lightroom 2015.6 hangs on Import
                                            Salubo Level 1

                                            I'm working on a Mac OS X Yosemite 10.I0.5   know this question is probably rudimentary but how do I access/find username (I know to insert my name)/library application support? I need to know the steps to take in order to get to that option. Thanks to anyone who can continue to help with this problem.

                                            • 19. Re: Lightroom 2015.6 hangs on Import
                                              Just Shoot Me Adobe Community Professional

                                              macuser48 wrote:

                                               

                                              POSSIBLE SOLUTION!

                                               

                                              A friend suggested this and it seemed to work. It may come down to computer Permissions. Try this:

                                               

                                              Find the folder on your system as follows:

                                              1. Located the folder USERNAME/LibraryApplication Support

                                              2. right click on the folder and left click on GET INFO

                                              3. At the bottom of the window that opens, look under Sharing & Permissions

                                              4. What you want to see is that you have "admin" under "Name" and "Read & Write" under "Privilege" (I didn't)

                                              5. To add "admin," click on the padlock icon in the lower right to unlock. Your computer will ask you to enter your system password. Click OK.

                                              6. Click on the "+" under Sharing & Permissions

                                              7. highlight "Users & Groups" and be sure there is an "administrators" there. Chose it.

                                              8. "admin" should now show up under the "Privilege" heading.

                                              9. Use the "gear" icon to be sure that the admin has "Read & Write" authorization

                                              10. Click on the lock icon to save your changes and close the Application Support Info window

                                               

                                              Try to import. Hopefully, your problems will be gone. Somehow, the latest update (2015.6) needed admin read & write permissions whereas the previous versions didn't. Don't really know why, but this fixed my Import problems. I hope it fixes yours, also. Good Luck!

                                              Which is exactly what I posted a day ago early in the morning.

                                              • 20. Re: Lightroom 2015.6 hangs on Import
                                                Alfred Pennyworth Level 4

                                                On the Go menu from the desktop hold down the option key down and library will appear in the menu.

                                                • 21. Re: Lightroom 2015.6 hangs on Import
                                                  Bob Somrak Level 6

                                                  Just Shoot Me wrote:

                                                   

                                                  macuser48 wrote:

                                                   

                                                  POSSIBLE SOLUTION!

                                                   

                                                  A friend suggested this and it seemed to work. It may come down to computer Permissions. Try this:

                                                   

                                                  Find the folder on your system as follows:

                                                  1. Located the folder USERNAME/LibraryApplication Support

                                                  ous versions didn't. Don't really know why, but this fixed my Import problems. I hope it fixes yours, also. Good Luck!

                                                  Which is exactly what I posted a day ago early in the morning.

                                                  Not even close to exact.   You posted about the DESTINATION folder.    USERNAME/LibraryApplication Support is NOT (or at least shouldn't be) a destination folder.

                                                  • 22. Re: Lightroom 2015.6 hangs on Import
                                                    macuser48 Level 1

                                                    Maybe NOT a possible solution???

                                                     

                                                    After basking in what seemed like a fix, my computer froze on Import AGAIN!

                                                     

                                                    So, I made a call to Adobe's phone support this morning.  The tech acknowledged that they are getting "lots" of calls on this issue and that their "engineers are working on it."  I would say that this is a good sign.  How long those "engineers" need to resolve the issue is another question.  He took control of my computer and I watched him move all around my system seemingly randomly looking and changing things.  He all of a sudden asked me to try Import and I did a number of times with no freezes.  I asked him to tell me what he had done in order to report to this forum but he was vague.  I don't think he really had a plan.  And, while my program didn't freeze while he was on the phone with me, it won't surprise me if the behavior comes back.  I can get through it as it will Import after I do a Force Quit and that will have to do until Adobe finds the problem and sends out a fix as another "update."

                                                     

                                                    The takeaway from this is that Adobe acknowledges there is a problem and they are working on it.

                                                    • 23. Re: Lightroom 2015.6 hangs on Import
                                                      macuser48 Level 1

                                                      Yes, your comment was about permissions in the "DESTINATION" folder.  When my system freezes, it never gets that far.  I just invoke "import" and the system freezes.  I don't get to chose a target folder OR a destination folder.

                                                      • 24. Re: Lightroom 2015.6 hangs on Import
                                                        macuser48 Level 1

                                                        I tried this.  In fact my GPU was never checked.  When I talked to the Adobe tech this morning, he said my freeze problem "has nothing to do with the GPU accelerator."  He was very clear about that.

                                                        • 25. Re: Lightroom 2015.6 hangs on Import
                                                          Salubo Level 1

                                                          What’s the contact number for Adobe? Did think there was any phone support for this. Thanks.

                                                          • 26. Re: Lightroom 2015.6 hangs on Import
                                                            macuser48 Level 1

                                                            Salubo,

                                                            The Adobe phone help is (800) 833-6687

                                                            • 27. Re: Lightroom 2015.6 hangs on Import
                                                              Salubo Level 1

                                                              That’s a big help. Thank you so much. I’ll give it a try.

                                                              • 28. Re: Lightroom 2015.6 hangs on Import
                                                                Salubo Level 1

                                                                Problem solved. Talked with Adobe support - they took over my computer - looked like he unchecked the “graphics processor” box. Whatever they did, I’m back to being able to import photos. Certainly do appreciate your assistance on this. Very grateful!

                                                                • 29. Re: Lightroom 2015.6 hangs on Import
                                                                  F. McLion Adobe Community Professional & MVP

                                                                  Yep ... a solution that has been given here in the forum, lets say a few hundred times and can be found easily

                                                                  Happy it works for you

                                                                  • 30. Re: Lightroom 2015.6 hangs on Import
                                                                    Salubo Level 1

                                                                    New to forum, so unfamiliar with the turf. Didn't know it was posted a few hundred times. Sure do appreciate those who were helpful.

                                                                    • 31. Re: Lightroom 2015.6 hangs on Import
                                                                      macuser48 Level 1

                                                                      The "permissions" solution DIDN'T WORK.  So, though you say it's been posted a few hundred times, it is not the solution for the most recent hanging problem in 2015.6.  Sorry to disappoint you.  Adobe still needs to figure this out and come up with a solution beyond just changing the Read Write Permissions.

                                                                      • 32. Re: Lightroom 2015.6 hangs on Import
                                                                        F. McLion Adobe Community Professional & MVP

                                                                        Ok ... and welcome to the forums ... a really great place for LR question.

                                                                        Start here to find answers and much more: Lightroom Classic CC

                                                                        • 33. Re: Lightroom 2015.6 hangs on Import
                                                                          F. McLion Adobe Community Professional & MVP

                                                                          My response was meant for the GPU issue ... and you're right, 2015.6 has some issues that affect some but not all users.

                                                                          Some roll back as described here: How do I roll back to Lightroom 2015.1.1 or Lightroom 6.1.1? | The Lightroom Queen

                                                                          Simply replace 6.1.1 with 6.5.1 if you'd like to do so.

                                                                          • 34. Re: Lightroom 2015.6 hangs on Import
                                                                            macuser48 Level 1

                                                                            I am a CC subscriber.  So, I'd like to rollback to the 2015.5 update.  Your instructions don't show how to do that but they seem to imply that you can't use CC updates because they don't give you an opportunity to chose your update.  I tried to uninstall the LR CC app and do just that, but it didn't seem to give me an option.

                                                                            • 35. Re: Lightroom 2015.6 hangs on Import
                                                                              F. McLion Adobe Community Professional & MVP

                                                                              It's absolutely similar for CC.

                                                                              • 36. Re: Lightroom 2015.6 hangs on Import
                                                                                Just Shoot Me Adobe Community Professional

                                                                                macuser48 wrote:

                                                                                 

                                                                                I am a CC subscriber. So, I'd like to rollback to the 2015.5 update. Your instructions don't show how to do that but they seem to imply that you can't use CC updates because they don't give you an opportunity to chose your update. I tried to uninstall the LR CC app and do just that, but it didn't seem to give me an option.

                                                                                The only difference between LR 6 and CC is how you sign in.

                                                                                Sign in with an Adobe ID that is associated with the subscription plan and it becomes the CC version.

                                                                                Sign in with an Adobe ID that is not and never has been associated with a subscription plan and it becomes the 6 version.

                                                                                 

                                                                                Other than that what you download and the files installed on your computer are exactly the same.

                                                                                 

                                                                                You have to manually download and install 2015.0/6.0 and then manually download and install the 2015.5.1/6.5.1 update. You don't use the Creative Cloud Desktop app for any of this. In fact it would be wise to Quit that app so it doesn't get in the way.

                                                                                 

                                                                                The CC desktop app will always install the most current version.

                                                                                 

                                                                                Here is a link to the download files.

                                                                                 

                                                                                Install Photoshop Lightroom

                                                                                1 person found this helpful
                                                                                • 37. Re: Lightroom 2015.6 hangs on Import
                                                                                  sloanish1 Level 1

                                                                                  Wanted to give an update.

                                                                                  I licensed CC LR and PS today on my PC.

                                                                                  Use Graphics processor is not checked and acceleration is disabled under Edit -> Preferences -> Performance

                                                                                  System hung while importing and converting pictures to DNG from CR2

                                                                                  I quit the application and went back in. 201 pictures were in Previous Import so it happened I just had to force restart it and then converted pics to DNG.

                                                                                  The directory permissions previously mentioned in this post are not in the same location in a PC so could not test that.

                                                                                   

                                                                                   

                                                                                  MY DETAILS

                                                                                  Lightroom version: CC 2015.6 [ 1078672 ]

                                                                                  License: Creative Cloud

                                                                                  Operating system: Windows 10

                                                                                  Version: 10.0

                                                                                  Application architecture: x64

                                                                                  System architecture: x64

                                                                                  Logical processor count: 8

                                                                                  Processor speed: 2.5 GHz

                                                                                  Built-in memory: 16220.7 MB

                                                                                  Real memory available to Lightroom: 16220.7 MB

                                                                                  Real memory used by Lightroom: 1662.9 MB (10.2%)

                                                                                  Virtual memory used by Lightroom: 1785.1 MB

                                                                                  Memory cache size: 2937.5 MB

                                                                                  Maximum thread count used by Camera Raw: 8

                                                                                  Camera Raw SIMD optimization: SSE2,AVX,AVX2

                                                                                  System DPI setting: 96 DPI

                                                                                  Desktop composition enabled: Yes

                                                                                  Displays: 1) 1920x1080

                                                                                  Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

                                                                                   

                                                                                  Graphics Processor Info:

                                                                                  GeForce GTX 950M/PCIe/SSE2

                                                                                   

                                                                                  Check OpenGL support: Passed

                                                                                  Vendor: NVIDIA Corporation

                                                                                  Version: 3.3.0 NVIDIA 368.39

                                                                                  Renderer: GeForce GTX 950M/PCIe/SSE2

                                                                                  LanguageVersion: 3.30 NVIDIA via Cg compiler

                                                                                   

                                                                                   

                                                                                  Application folder: C:\Program Files\Adobe\Adobe Lightroom

                                                                                  Library Path: M:\Maindata\Docs\Users\Public\Lightroom\Lightroom Catalog.lrcat

                                                                                  Settings Folder: C:\Users\platt\AppData\Roaming\Adobe\Lightroom

                                                                                   

                                                                                  Installed Plugins:

                                                                                  1) Canon Tether Plugin

                                                                                  2) Facebook

                                                                                  3) Find Duplicates 2

                                                                                  4) Flickr

                                                                                  5) Leica Tether Plugin

                                                                                  6) Nikon Tether Plugin

                                                                                  7) Teekesselchen

                                                                                   

                                                                                  Config.lua flags: None

                                                                                  • 38. Re: Lightroom 2015.6 hangs on Import
                                                                                    macuser48 Level 1

                                                                                    My problem has been solved.  I sold my mid-2011 iMac to my neighbor and purchased a used Mac Pro from Other World Computing.  The MacPro's video card (ATI Radeon HD 5770 1012 MB) doesn't hang with Import on 2015.6.  So, I'm going to conclude that it was all about an incompatibility with the older iMac's video card.  Certainly there's evidence that this is the case.  I was ready for an upgrade anyway.  And, my neighbor lost his iMac in a burglary 6 months ago.  Everything worked out.  I do hope that the software engineers at Adobe take this hanging problem seriously and find a way to fix it for those who are still having the problem.

                                                                                    • 39. Re: Lightroom 2015.6 hangs on Import
                                                                                      raylavoie

                                                                                      This solution worked great for me. Thank you for addressing this issue so quickly.

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