3 Replies Latest reply on Jul 2, 2016 7:44 AM by Ann Bens

    Upgrade to Premiere Elements 14 fails due to invalid serial number

    db60123254

      Hi,

       

      I have Premiere Elements 11 installed and purchased an Upgrade Version (no download but box via Amazon) of elements 14.

      I have an Adobe ID where I successfully registered the serial number.

       

      When installing elements 14, it asks for a serial number. When I insert the one of elements 11, the install program says this number is invalid.

       

      Since the install program should be able to look up my serial number of elements 11 connected to my adobe id, it should work.

       

      Is there something I'm doing wrong?

      Does somebody have any hints for me?

       

      Thanks!