9 Replies Latest reply on Jul 25, 2016 1:15 PM by Bani Verma

    CC Desktop Download error: FATAL: Fatal Error '123' occurred while download

    hoovdaddy Level 1

      I have this same problem on my Macbook Pro EVERYTIME there is an update.

      I can update on my older tower just fine.

      In the past, direct download links have been the only thing that worked successfully.

      Re: Creative cloud update failed: Error 1002.

      Those are no longer available.


      I have cleared my cache (Chrome), I have deleted the OOBE and AAMUpdater folders - no improvements. .

      I have tried changing my DNS servers to the adobe servers - no improvements.

      Re: Unable to reach Adobe servers, Please check firewall settings and try again

      I will not be updating to El Capitan at this time.

      Can't install XD - Exit Code 123


      How can I get my downloads to work properly (i.e. Creative Cloud Desktop app)?

      What do I need to do to keep this from happening ALL THE TIME?


      This is very frustrating.

      There seems to be a BIG problem.


      I am on a Mac. 10.10.5.

      Creative Cloud app version

      Specifically, I'm trying to update/download Audition 2015.2, Media Encoder 2015.3.

      attached are screen shots of CC version #, what I see when the update fails, the learn more message, and the more information message.


      DLerror.png moreinfo.png