Are you able to publish the document successfully? If yes, i assume you are facing issue while viewing it on browser. May I know which browser are you trying? Try to open the same on chrome. Let me know if issue persists there as well.
OR, If you are facing some problem while publishing, share with me the error that you have received while publishing.
I am having a similar issue, where if opened on chrome, the video controller is not responding. It is there, but when you click to press play, nothing happens. Yet when opened on safari, it plays fine. As we will be sending this document to many clients, it is imperative that it works across all browsers. Please advise.
Any updates on this? I had the same problem as Max. I published my document and the video player on Page 3 will not play in Chrome, but it does work in Firefox.
I am, however, able to play videos in this document that was also published online through InDesign. This makes me certain I am doing something wrong or have some incorrect setting, but I'm out of ideas as to what that is.
I am having a similar problem. I've place my video in InDesign from a URL. However, when published online, the video doesn't even appear. No error messages or anything. I've tried it on different browsers and still nothing.
Help would be really appreciated!
Does it work if you embed it?
Yes, it does.
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Honestly, I don't even know if playing from a URL is supported (sounds like it may not be). And there's really no reason not to embed it.
What I understood was that placing video via URL will reduce the size of the published file. What is that option there for then if it's not supported? Is it better for interactive PDFs/does it only work in interactive PDFs? That's not the route we're going but I'm hoping to understand this better!
Thanks Bob for your help. I've searched for hours trying to get answers!
The only time I’ve ever used video from a URL is in old DPS projects. There’s no benefit to smaller files for Publish Online.
I wouldn’t even think of using any kind of video in PDF.
Yeah it's a mess. Ok, if there's no benefit then embedding is the way to go!