1 Reply Latest reply on Jun 27, 2016 4:14 AM by Nanaky

    E_ACT_NOT_READY error

    roltarolta

      Hi,

       

      I'm on a mac, trying to download a library book to Digital Editions. When I activate the downloaded file I get the E_ACT_NOT_READY error message.

       

      That's one problem. I searched on the internet to find a solution. Someone somewhere suggested erasing the authorisation on my account. When I try to do that it doesn't work: Digital Editions says it's unable to erase authorisation at this time and that I have to try again later.

       

      Thanks for any help,

       

      Best wishes,

      Oliver

       

      Screen Shot 2016-06-26 at 14.23.15.png

      Screen Shot 2016-06-26 at 14.22.39.png

       

        • 1. Re: E_ACT_NOT_READY error
          Nanaky Level 5

          Windows:

           

              Close all applications.

              Choose Start > Run.

              In the Open text box, type regedit and then press Enter. The Registry Editor opens.

              In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

              Select the Adept key.

              Choose File > Export.

              In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

              Right-click the Adept key and choose Delete.

              In the Confirm Key Delete dialog, click OK.

              Close the Registry Editor.

              Open Adobe Digital Editions and reauthorize.

           

          Macintosh:

           

              quit Adobe Digital Editions.

              Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

              If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

              Open Adobe Digital Editions and reauthorize.