7 Replies Latest reply on Feb 11, 2010 2:27 PM by William T Wells

    Stop the Internal Error Message in Fireworks CS4 or CS3

    sspoerke Level 1
      About 8 hours ago I ran into what is apparently a fairly common problem for many people using Fireworks - the error message that wouldn't allow me to save anything. Luckily, I paid attention in class long enough to at least know to save my work often, so I didn't lose much - just a basic wireframe that I threw together in 15 minutes or so. Thankfully, I tried saving when I did or this would probably be a very tearful night for me. Instead, it's just a long night. I can deal with that.

      But, before I pat my iMac on the top of it's screen and say "goodnight" I wanted to share with you the secret to "fixing" the error message. Hopefully this will help those poor souls in the future who need a little guidance from someone who's been there, done that, and is too tired to design the t-shirt. This method will also work on Windows machines.

      I'm not saying this is guaranteed to work for you, but I'm telling you it's worth a shot. It only requires a little of your time to do and will hopefully be the fix you need. If it's not, please accept my sincerest understanding of your frustration and try another method. This fix suggests that you have added, removed, or relocated fonts on your computer since the last time Fireworks worked properly, however, even if you haven't done any of those things I'd still recommend giving this a try. Here's what you do:

      1. Open your favorite font manager software. I prefer the pre-installed Font Book on the Mac, but you can use any font manager that you want. Some good commercial font management programs for Mac include, MasterJuggler, Suitcase Fusion, FontAgent Pro, and Font Explorer X. For Windows you might want to try, Font Fitting Room, X-Fonter, Suitcase for Windows, OT1 Font Manager by J M Berthier, MainType, FontExplorer for Windows, Printer’s Apprentice, FontAgent Pro for Windows, Typograf, or FontExpert. Those are in no particular order, just in case you were wondering.

      2. select all of your installed fonts - including your system fonts. Run your "validate font" command for the font management program you're using. Sit back and let it work. I had more than 6,000 fonts on my Mac, so it took a few minutes to run through all of them.

      3. Your font management program should let you know which, if any, of your fonts are corrupt, duplicates, or otherwise dead-weight. Chances are there will be a few if you're getting the internal error message at start-up or save with Fireworks. You need to delete or at least remove these fonts from the fonts folder. I had, and I'm ashamed of this, 256 duplicates and 135 dead fonts on my poor computer. But, in my own defense, I did just reinstall many of the fonts a few days ago and was planning to gradually work through them to pull out the dead/unwanted ones. I should have done that before putting them to disc last time, but no... I wasn't thinking.

      4. once you have the fonts removed/deleted that produced errors or warnings during the scan with your font management program you might want to run the scan one more time just to be sure you got everything out. If everything looks good, you can now quit/exit the font manager.

      5. here's where things will seriously divide for Windows users and Mac users. Therefore, I'm not going to fully explain where you need to go or how to get there for this step, but I will provide the basics. On your computer, you need to find the folders for fireworks that contain your preferences for the program (hint, look in the user's appdata folders, which is hidden, for Windows or the user's Library for Mac). Inside the preferences folder you'll find a file that houses a list of fonts, probably called fontlist or something very similar. Delete it. You might also wish to delete the cache for the program preferences. Those need to be regenerated in order for this to work.

      6. Find your computer's font cache while you're looking through the massive amounts of folders and delete the file there too for a little added security that this will work.

      7. restart your computer.

      8. open Fireworks and create a new file. Save that file to your computer in whatever format you want.

      If the program opened, the file saved, and you didn't receive that same old error message, congratulations, it worked! You may have to re-establish your preference settings, but you shouldn't have any other problems.

      That is the best I can do this evening... or morning I suppose it would be. Best of luck to you!

        • 1. Re: Stop the Internal Error Message in Fireworks CS4 or CS3
          I am running into an error message and I cannot even get into the program. Do you have any suggestions?

          • 2. Stop the Internal Error Message in Fireworks CS4 or CS3
            sspoerke Level 1
            Hi Stephen,

            The problem could be any one of numerous issues. To best troubleshoot it you might want to start with reinstalling the program. That should repair any administrative problems with the program files if there are any. If you're on a Mac you can also try running disk utility to fix administrative problems.

            If that doesn't work, verify that all of your installed fonts are not corrupt using a font manager of your choice. Depending on how many fonts you have, this could take a while. Then, go into the folders containing the program preferences and delete the font list and cache. See step 5, that I described in the original post. Restart your computer and try opening Fireworks again.

            If you still can't open the program, the best solution I know of is to completely remove the program from your system and rebuild it with a fresh install.

            You can download the Adobe Clean Script to make sure you remove all files. The links are below.

            CS4: http://www.adobe.com/support/contact/cs4clean.html

            CS3: http://www.adobe.com/support/contact/cs3clean.html

            Please post the fix you use as a reply to this message for others to see.

            Good luck!
            • 3. Stop the Internal Error Message in Fireworks CS4 or CS3
              i'm on the struggle still, i've done the uninstall reinstall thing,bought a font manager even though i don't go big on fonts,cleared cahces,did regedits,you name it.
              the fight continues.

              i'm thinking about a system restore now

              anyone have any ideas out there?

              wonky worksmanship.

              the system restore and windows/adobe udates didn't work.

              making a NEW ADMIN USER ACCOUNT IN WINDOWS fixed it.(as far as i know)

              i haven't tested it thoroughly yet , crappy as setting up a new account and having to use it to meet deadline will save you from where it could otherwise go.

              i could tell a few people where to go about now,and if you are reading this chances are you could too.

              i never changed a font imported or exported a font nothing.
              the only changes i made to the system in the last month was i brought in my extensions ,gallery image magic,gwiz something or another and others.

              the day it happened i was rotating a gradient in illustrator on an elk head logo and it froze and had to be terminated.
              right after i went over a gallery in dreamweaver with some clients (using the image gallery magic extension) did the changes and went on to my print catalog job with indesign.
              nowhere along the line did i use or mess with a font.
              i always open fireworks,illustrator,flash and dreamweaver,as well as indesign so i can update the site and pdf catalog at the same time.
              it was when i went to open fireworks that the issue occured.
              image gallery magic extension,mystery font gnomes,who knows.
              please fix this adobe.
              • 4. Re: Stop the Internal Error Message in Fireworks CS4 or   CS3
                Level 7
                djbroklee wrote:
                > i'm on the struggle still, i've done the uninstall reinstall thing,bought a
                > font manager even though i don't go big on fonts,cleared cahces,did
                > regedits,you name it.
                > the fight continues.
                > as far as support from adobe they pretty much don't care they got my thousands
                > already this quarter.
                > i'm thinking about a system restore now, pretty much lost out on those last
                > two days of pay and now that today is about over i have nothing to lose if i
                > can't get it fixed.
                > anyone have any ideas out there?
                > it's too bad i committed to adobe before accepting these adobe type jobs.
                > worst case i'll do the work on mirage until i can finally get the quick
                > background drop of fireworks again.
                > i didn't pay thousands but it has never even hiccupped no matter scripts or
                > tasks i crammed into it.
                > this fireworks issue sort of thing is what put me off adobe in 2000, no
                > support for issues,and wonky worksmanship.
                > anyone have the answer thow it over to me,i could surely use the catch up on
                > getting paid thing right about now.

                An update is being made to address some major problems, if you hold
                tight you might find a solution soon.

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                • 6. Re: Stop the Internal Error Message in Fireworks CS4 or   CS3
                  Nadia-P Level 5

                  Yes it has:


                  CS4  Fireworks Patch:






                  Adobe® Community Expert : Dreamweaver



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                  • 7. Re: Stop the Internal Error Message in Fireworks CS4 or   CS3
                    William T Wells

                    Hi I am having this same issue. Ive down loaded this update and still having the internal error when exporting to a pdf. I have uninstalled and reinstalled this software and still problems. I ran my virus software and it cant find anything. I heard it might be one of the fonts if I delete them how to I get them back. Anyway It looks like you have been a help in the past with this issue so I am hoping you can help me. Im trying to send this to a client and not having any luck. Any help would be great. Thanks