9 Replies Latest reply on Jun 30, 2016 2:26 AM by Beverley Gray

    Photo was paid via paypal, but still not licensed

    aculine Level 1

      Hi support, this mornig I paid two "single photo" via PayPal.

      Both PayPal and AdobeStock send me a successfuly message about my purchase, but in my Library and in Licence cronology, there aren't.

       

      I yet logout and login twice, but nothing. My old purchase are visibile and useful.

       

      On my Adobe ID > Plans and Procucts there is write, in italian language: "Your plan is expired", but I need to purchase only some photo, not all the plan!

      Schermata 2016-06-27 alle 14.26.49.png

       

      Thanks, Luca.