PDapp.exe Crash with Acrobat XI on a terminal server

[marysep57143673]

Hi,

We have Acrobat XI 11.0.03 installed on 3 terminal servers here.

One of them suddently stopped working, the process PDapp.exe crash with the following message everytime that acrobat is started.

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Application Error 1000 :

Faulting application name: PDApp.exe, version: 9.0.0.263, time stamp: 0x56e11428

Faulting module name: KERNELBASE.dll, version: 6.1.7601.23418, time stamp: 0x5708a7e4

Exception code: 0x40010006

Fault offset: 0x0000c54f

Faulting process id: 0x1958

Faulting application start time: 0x01d1d06b8e6fd964

Faulting application path: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\core\PDApp.exe

Faulting module path: C:\Windows\syswow64\KERNELBASE.dll

Report Id: cdc17154-3c5e-11e6-a6b7-0050569ce73a

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So Ive installed the update to Acrobat XI 11.0.16 with no success.

Installed the Application manager 10.0.  Performed multiple reboot and a repair with no luck.

Also disabled the AV (we use bitdefender)

What are my next steps ?

Thanks

[thomask926]

From Thread #6281840:

Try installing AAM10. Download source:

http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773

[thomask926 · Accepted solution]

PDApp.exe crashes because of SEHOP (exploit protection), which is enabled by default on server OS. Put PDApp.exe on the exception list:
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\PDApp.exe -->  DisableExceptionChainValidation (Dword) = 1

Does not require reboot.

[MYaDOBEnAME]

You saved my Citrix mates head. and they own me a bear to find this, Acro pro was working on all our desktops but no way on servers hosting Xen-app

[antonm90139523]

thomask926 thank you !

You save a lot of my time !