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1st, it says 24/7 but chat support is NOT always available... and the link won't activate if chat isn't active
Chat help: Mon - Fri 5am - 7pm (US Pacific Time) <=== NOTE DAYS AND TIME
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Creative Cloud support (all Creative Cloud customer service issues)
2nd, having different subscriptions on one computer requires a sign out-and-in process
-New account same computer https://forums.adobe.com/thread/1465499
I'm not 100% sure about this (I don't work for Adobe) but having multiple subscriptions on one account may not be possible
Thanks for your response - to clarify with the chat support option: the contact page gives me the option for chat, yet nothing is clickable - this was the case last week as well. No other options for support are available other than these forums it seems.
I don't have two different subscriptions on one computer, yet two different subscription types tied to one account. To clarify, our account has 2 'Creative Cloud Suite for teams' licenses - one of those licenses are bound to the account email address and the other uses a different internal email address (Both licenses used). The other subscription we just purchased under the account was for 'Photoshop CC single-app use (monthly plan)'. This is the license that cannot, or is currently not activated but needs to be. If this is not possible, the only option I can think of is removing the Suite for teams license from the account email and assign it to a different internal email - yet I'm not sure if that would be suitable/possible.
Both Creative cloud for teams and photoshop CC are different plans and there will be a conflict while using them .
In case you wish to keep both, kindly get the Photoshop cancelled and purchase it on a different ID .
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Is it possible to assign both 'Creative Cloud for teams' licenses to alternate email accounts that differ from the main account email? If that's possible, then would the combination of having two different plans work?
In either case, there should really be some sort of logic built in to prevent and conflicts like this from happening. Or, alternatively, have the ability to delegate the different plan license to another email address for use.
Please let me know if there is any possible workaround, else we'll have to cancel the Photoshop CC single-app license and get the refund before 14 days.