26 Replies Latest reply on Sep 22, 2016 12:50 PM by mema80350994

    InDesign CC 2015.4 keeps crashing - don't update!

    Sjaak_Banaan Level 1

      If I only knew what I was myself getting into when I pressed 'update'...

       

      First it was crashing on my fontmanager Suitcase Fusion 6, if knew the new CC version wasn't supported I'd never have updated.

      Now I'll have to buy a new version because Adobe doesn't provide an option to downgrade to 2015.3.

       

      I have tried to deselect the 'Work space screen on startup when no document is open' (made it worse, instant crashes)

       

      I have stopped using the Suitcase auto activation plugin (doesn't work, but it was better)

      I have updated my nVidia drivers (doesn't work)

      I have cleared the Adobe InDesign preferences (doesn't work, but was better)

      I have uninstalled and reinstalled Adobe InDesign (worked for a short time)

      I have read the other complaints here (no solution yet)

      I have felt like crying!

       

      Windows error log:Naam van toepassing met fout: InDesign.exe, versie: 11.4.0.90, tijdstempel: 0x574c8600

      Naam van module met fout: Database.dll, versie: 11.4.0.90, tijdstempel: 0x574c8506

      Uitzonderingscode: 0xc0000005

      Foutmarge: 0x000000000001be44

      Id van proces met fout: 0x16f4

      Starttijd van toepassing met fout: 0x01d1d04cfaee0f3c

      Pad naar toepassing met fout: C:\Program Files\Adobe\Adobe InDesign CC 2015\InDesign.exe

      Pad naar module met fout: C:\Program Files\Adobe\Adobe InDesign CC 2015\Database.dll

      Rapport-id: 7969ed2f-3d01-11e6-82bb-a0481c844648

      Volledige pakketnaam met fout:

      Relatieve toepassings-id van pakket met fout:

       

      Any ideas? I'd like to get back to work instead of trying to fix this damn update!

       

      Thanks!