1 Reply Latest reply on Nov 1, 2016 8:11 PM by GautamBahl

    MPEG2 Component Unlock Key in Elements 13 isn't accepted


      On a Windows 8 PC, Elements 13, when trying to export to an MPEG format, a pop-up comes up to Activate the MPEG2 component. I follow the instructions and get an activation code (the same one every time I try. It's 1595-2CC1), but when I enter the code into the Unlock Key box I get a Pop-up "Export Error. Error compiling movie. You do not have permission to create or delete the output file".  I have no seen any web postings on this, and since it is needed to burn CDs also, I am assuming others have been successful.  I am logged in as administrator but maybe there is some other PC setting that is blocking me.  Is there any other way to get this MPEG2 component into Elements - even if I have to pay some money!? _ John