4 Replies Latest reply on Sep 19, 2016 4:29 AM by Akash Sharma

    Lightroom CC 2015.6 Import Error

    Isabelle1965

      Since the last update to Lightroom I have been unable to import from ANY of my memory cards.

       

      I always get the following error message: "The following files were not imported because they could not be read. (251)"

       

      It doesn't matter which memory card I use, they all produce the above error message. The memory cards are formatted prior to each use (low-level formatting, not the quick format) and are perfectly readable by the camera, computer, basically anything other than Lightroom. I have been able to successfully import my images using the Canon utility that came with my camera and then add the images to Lightroom, so it is only importing images from a memory card that isn't working in Lightroom CC 2015.6. Also, since I can access the memory card when it's in the reader, I know it's not the reader or the card, it has to be a Lightroom problem.

       

      Any suggestions?

       

      --- Computer info ---

      Lightroom version: CC 2015.6 [ 1078672 ]

      License: Creative Cloud

      Operating system: Windows 10

      Version: 10.0

      Application architecture: x64

      System architecture: x64

      Logical processor count: 4

      Processor speed: 2.3 GHz

      Built-in memory: 12199.6 MB

      Real memory available to Lightroom: 12199.6 MB

      Real memory used by Lightroom: 348.2 MB (2.8%)

      Virtual memory used by Lightroom: 639.4 MB

      Memory cache size: 404.7 MB

      Maximum thread count used by Camera Raw: 4

      Camera Raw SIMD optimization: SSE2,AVX,AVX2

      System DPI setting: 240 DPI (high DPI mode)

      Desktop composition enabled: Yes

      Displays: 1) 3840x2160

      Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

       

      Graphics Processor Info:

      Intel(R) HD Graphics 5500

       

      Check OpenGL support: Passed

      Vendor: Intel

      Version: 3.3.0 - Build 10.18.15.4256

      Renderer: Intel(R) HD Graphics 5500

      LanguageVersion: 3.30 - Build 10.18.15.4256