1 Reply Latest reply on Jun 28, 2016 11:52 AM by Ann Bens

    Premiere Elements 14 jerky preview on Surface Pro 4 when. . .


      We have a Surface Pro 4 with i7/8gb ram (Windows 10) and have just downloaded new Premiere Elements 14 onto it.  We then transferred a Premiere elements 14 project and media assets from our Windows 10 desktop computer to the Surface Pro 4.  If you preview a video clip from the start of the clip, the playback is very jerky. If you put the marker after the clip's start, the preview of the rest of the clip is perfectly smooth.  The clips are MP4's from various GoPros and MOV's from a drone. All the clips behave the same way.  i.e. They're jerky in preview unless you start past the beginning.  Does anyone have a suggestion on how to remedy this?