15 Replies Latest reply on Dec 21, 2016 8:01 AM by EvilBugQueen1

    I can't activate Adobe Stock "one photo" plan, what is wrong?

    smot

      Two week ago (14. 6.)  I extended my membership Adobe CC for Team for next year.

      All application are working perfectly, but only Adobe Stock show me: "Adobe Stock - one photo - The validity of your plan expired. If you ever want to re-activate, update payment information."

      After updating my payment information I am not still able to buy any photo and Adobe Stock is showing that I have to update my payment information. If I am trying to buy it displays this information. 

      chybove-hlaseni.png

      Then I receive mail from Adobe Stock with this information: "Thank you. We've received your payment." On my bank account, I can see that the request came to payment. But photo is still in low resolution with watermark.

      Thank for your help.

       

      Tom