1 Reply Latest reply on Jun 29, 2016 12:36 AM by Kratika Agarwal

    Unable to install Adobe Flash update on Mac OS X 10.11.5, appears to reject my password.


      I have never had this problem before.  I have the same Apple I.D. as I've always had.  I presume that my username is my full name which appears on my desktop, top right.  So I assume that I have two names: (1)  my Apple I.D. (used in the App Store) and (2) my user name which is the name that pops up in the Adobe Update box.  It asks for my password. I tried proceeding with the Adobe update installation with my username and  my correct password in the box.  It wiggles and does not allow me to proceed.  Next I tried typing in my Apple I.D. and my password and again it wiggles and does not let me proceed.  To the best of my knowledge I have only ever had one password and it was updated over the past year as required by Apple.  It has always worked before.  Where do I go from here?