4 Replies Latest reply on Jul 1, 2016 9:17 AM by romeojohn

LR Mobile Sync

romeojohn Jun 30, 2016 3:27 AM

I Keep losing sync, the menu at the top says I'm sync'd but the option to sync the collection does not show, I need to restart LR to get it back.

I remain signed in at all times.

Also is there a page on the Adobe site where I can raise a ticket directly with Adobe, for the monthly subscription there should be a route to communicate directly with their technical staff.

1. Re: LR Mobile Sync

greule Jul 1, 2016 2:25 AM (in response to romeojohn)

Did I get it right that when you create a new collection (not a smart collection which is not supported) the check-box to enable the collection for sync is not available. - Guido
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2. Re: LR Mobile Sync

romeojohn Jul 1, 2016 6:48 AM (in response to romeojohn)

Yes.
The top left shows my name and also that sync is 'on' but no check box or if I create a new collection there is no box to sync collection.
I can quit and restart LR and the option come back provided my sync is on.
I have no idea when it goes away
John
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3. Re: LR Mobile Sync

greule Jul 1, 2016 7:15 AM (in response to romeojohn)

Have you tried to re-sign-in via the Creative Cloud app -preferences. So quit Lr Desktop, re-sign-in via the CC app and start Lr Desktop afterwards. Would be interesting to know if you see any difference.

-Guido
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4. Re: LR Mobile Sync

romeojohn Jul 1, 2016 9:17 AM (in response to greule)

Yes tried that and resigning in does work, also just restoring LR is OK providing sync is on. Mystery is why it just randomly stops even though sync show on.
John
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