3 Replies Latest reply on Jul 13, 2016 10:15 AM by evajacobip

    Adobe clip disrupt?

    evajacobip Level 1

      adobe clip does not find the videos any more on my apple phone. error message shows that the video is not available - which is not true, as it saved in the film role. does not take sny of my videos into the app anymore. Any idea ehat to do? Have to put everything together for a big wedding where i wanted to put videos together THIS weeken. I am desperate and unhappy..

        • 1. Re: Adobe clip disrupt?
          petergaraway Adobe Employee

          Hi Eva,

           

          Sorry to hear you're having troubles.

           

          Please try the following to see if it helps:

           

          1. Sign out and back into Clip
          2. Verify Clip has been given permission to access your photos. You can do this by going to the Settings app > Scroll down down until you see Clip towards the bottom >Tap on Clip > Photo's is enabled.
          3. Uninstall and reinstall Clip

           

          If these solutions don't fix the issue please let us know. We want to make sure your all set for the wedding!

            

          Best,

           

          Peter Garaway

          1 person found this helpful
          • 2. Re: Adobe clip disrupt?
            kirker Level 4

            Hi Eva!

            Were you able to find success with Peter's suggestions?

            Let us know!

            Thanks

            -Kathleen

            • 3. Re: Adobe clip disrupt?
              evajacobip Level 1

              Hi Kathleen,

               

              Unfortunately Peter's suggestions when not helpful for me.

              Before I posted my comment I tried exactly to do this already.

              I could not use the clip I had set up already.

               

              I found another way ... That "hurted", because I had to set up the whole video again: I put all videos into the adobe cloud and took each video from there. That fixed the problem, but was not fun to do.

               

              Thanks for following up

              Eva

              1 person found this helpful