The CC app migrated during the transfer. Should I uninstall that and download again??
Did you migrated the apps using Migration Assistant?
If yes , I recommend to perform complete manual removal of all Adobe related folders and start with fresh installation.
Licensing and other important files will be created as per particular Machine ID / Time and Date settings , if you migrate from one device to another or backup using Time Machine , it will always cause issues.
I had mentioned steps for complete manual removal in below link :
Note : You may perform ,manual removal only if you had migrated apps from other devices or installed using backup utilities.
I've uninstalled all Adobe apps. When I sign in, go to the Download Desktop Apps page, Photoshop (which I subscribe to) only has "Download trial" as an option. Also, I purchased Acrobat Pro and can't discover how to download that again. Am suspecting this shouldn't be so difficult. What do I need to do to get this back on track? Much appreciate the assist.
1) Right click on the Finder icon on dock and select "Go-To Folder" option.
2) You will get a text box, type-in below mentioned command and then hit 'Return' key.
3) It will open the etc folder, please look for file named "hosts" and copy the same to Desktop screen.it
4)Double click on Hosts file , it will open it with TextEdit,
Let us know whether you can see any Adobe related entries inside Hosts file like 127.0.0.1 activate.adobe.com.......etc??
Also did you renamed/removed all the folders mentioned in the manual removal procedure?
Did remove the files as instructed. But...in your message to dive into the Go To Folder, you refer to a command to type in. Sorry to divulge I didn't see a command to type in. Is it right in front of me??
DOINK! Thanks for pointing out the command. here's what inside the HOST:
# Host Database
# localhost is used to configure the loopback interface
# when the system is booting. Do not change this entry.
They're gone now. This must be a pain for you since you could fix this in your sleep. But am glad you're awake to help out. Now what?
If you didn't trashed the folders earlier while removing al Apps and Now , if you had removed 2 Adobe folders from ~/Library/Application Support and /Library/Application Support.
Also , again remove all Adobe Apps from Applications folder .
Under Aplpications > Utilities , trash below listed folders.
Adobe Creative Cloud
Adobe Application Manager
Run Adobe Cleaner tool and select Clean all option.
Then re-install Creative Cloud app and check.
Why those 2 Adobe folders under User and System Library has to be renamed / trashed , becoz Your User login cache info will be stored under ~/Library/Application Support/Adobe/ OOBE .
User login cache info holds your Adobe user account info, which will as per previous device from which you migrated the applications.
Under /Library/Application Support / Adobe . Adobe licensing files will be present and the files info/ creation will be as per previous device from which you migrated the applications.
Hence , when you wish to perform complete removal ,it is necessary to rename Adobe folders from both Libraries.
If you face any difficulties or confusion , I strongly recommend to contact Adobe Support . they will certainly assist you with the troubleshooting , also they can take remote access session and fix the issue for you.
Click on Still need help button and select Chat option .
Ask for Technical Support .
Let me know if you need any further assistance.
Much thanks for your time today. Got Acrobat Pro re-loaded. Now can't seem to find a way to get PS back down. Will check Q&A section. Enjoy your weekend.
FYI: Got everything downloaded. Seemed clearing off the last two folders cleared the way. All good.
Glad to hear that
You are most welcome.