I had just a terrible experience just now. I go, and I wanted to purchase an image. so, on the time of purchase, I went to check the little i for info on the licenses. I see that the extended license is way too much for me, so i go back and purchased the standard one.
Then, after about a minute, i get 2 emails... with TWO purchases. one for the standard license and the other for the extended.
ok so far. I say to myself.. no worries. Ill call Adobe. After much looking for a number, it turns out that they only have a chat in place for this.. so, there I am talking to India. After stating my problem, I get transferred to another person, that tells me that they cannot give me my money back. They say basically nothing they could do but give me for "free" 8 images standard license for this . Mind you, they are not free, bc I'm paying for them. Terrible, terrible customer service.
Last time I do business with Adobe Stock. I would do the same if I were you.
I'm sorry for the difficulty you had with customer service. I was able to reproduce the issue you reported and will be escalating this to our engineering team. We apologize for the inconvenience and appreciate your patience in this matter.