2 Replies Latest reply on Jun 30, 2016 9:35 PM by vineet Chauhan


    Julie Bernett

      Every time I want to open a previously created indesgin copy or indesgin at all a windows box telling me its encountered a problem and closes it down. I installed an update two days ago. Do I have to uninstall and re-install?

        • 1. Re: Indesign
          BarbBinder Adobe Community Professional

          You can start by trashing your preferences, but yes, I'd say that's the second step.


          Troubleshooting 101: Replace, or "trash" your InDesign preferences

          • 2. Re: Indesign
            vineet Chauhan Adobe Employee



            We are aware of the issue where InDesign crashes on launch while working with Library files saved on a network location.

            We are working towards the resolution of the issue and for now, please try the workaround that we have identified.


            As a workaround, please follow the steps given below:

            Clear InDesign Cache by either renaming the Cache folder or by deleting it altogether. (Renaming of the folder is preferred)


            Cache folder location: -

            Windows XP: C:\Documents and Settings\<USER>\Local Settings\Application Data\Adobe\InDesign\<Version #>\<Language>\Caches\

            Windows 7 or 10: C:\Users\<USER>\AppData\Local\Adobe\InDesign\<Version #>\<Language>\Caches\

            Macintosh: Hard Drive/Users/<USER>/Library/Caches/Adobe InDesign/<Version #>/<Language>/


            Also, if your workflow requires to work with Library (.indl) placed on network, please make sure that you close the library panel before quitting InDesign.




            (InDesign Engineering Team)