7 Replies Latest reply on Jul 5, 2016 1:54 PM by ultfris05

    InDesign crashes when adding a drop shadow




      I am working with InDesign CC 2015. I updated the program a few weeks ago to its most current version. Since the update, when I add drop shadows to photos, the program will crash. (Note: it doesn't crash EVERY time I add a drop shadow. I can usually get in one or two before it dies.) Here are some troubleshooting things I have already tried. Does anyone have a better solution? Thanks!

      • After the first crashes I tried restarting my computer. (Windows 7 Enterprise OS.) This solved the problem for the rest of the day, but the next day it started crashing again.
      • I thought the file I was working on might be corrupted, so I started a brand new document. But that document crashed when I added the drop shadows to photos.
      • I tried resetting my InDesign preferences by hitting Shift+Ctrl+Alt at startup. Still crashed!


      If it's helpful, here is the information Adobe provided:


      Problem signature:

        Problem Event Name:                        APPCRASH

        Application Name:                             InDesign.exe

        Application Version:                 

        Application Timestamp:                     574c8600

        Fault Module Name:                          Public.dll

        Fault Module Version:              

        Fault Module Timestamp:                  574c84e4

        Exception Code:                                  c0000005

        Exception Offset:                                000000000007d344

        OS Version:                                          6.1.7601.

        Locale ID:                                             1033

        Additional Information 1:                  ef2e

        Additional Information 2:                  ef2ed0c15e0f09f7bc90322a3190d3ca

        Additional Information 3:                  365e

        Additional Information 4:                  365eda2a6d8bc1ffdd89798b3a15e6fb


      Thank you for any help you can provide!