Kindly refer the threads below where the issue has been addressed :
Hope this helps !!!
My images transferred and I had around 25. I used some of these, but last time I logged in I had 13/14 left. These have now disappeared from my account? Where are they and why have they been removed?
Please can you explain where they have gone. They transferred over and I have downloaded some. Now they have been removed - please explain why? Your company seems to be incompetent at best so I would like a clear explanation and not links to some stupid FAQ answer
The above links do not help I'm afraid. I have already transferred across from DPC. I spent around 2 weeks with your support people dealing with the transfer issue which was a nightmare and finally resolved after many attempts. This was a few weeks ago and since then I have been using up the remaining images. The total transferred was around 30. I have used around half of these, but the downloads do not show up in history. If you want proof of the downloads I can send these to you. Now all the remaining downloads have disappeared. I'm sure you are fed up with dealing with all these issues, but this transfer was forced on DPC customers with no other choice. I would therefore repeat, I would like to know where my remaining images have gone and why they have been removed from my account? Simple questions, and please don't just send me more links. I just want to use up my unused allocation and move on. I have wasted so much time - it's not the money - it's the principle!!
Please sign out of your account and sign in using the Adobe ID you used when you migrated your DPC credits.
The credits are not associated with the Adobe ID used to post on the forum. There is another Adobe ID which has 13 available credits, so you need to sign in using the correct details.
Many thanks - I wish someone had explained this before. Appreciate your
help and thanks again