1 Reply Latest reply on Jul 3, 2016 11:41 PM by wizmosis

    Raw files won't open in PS/CR

    FloorCoach Level 1

      I have CC and all apps are up to date.  Suddenly, my raw files (Sony a7ii) won't open in PS/CR.

       

      Adobe Photoshop Version: 2015.5.0 20160603.r.88 2016/06/03:23:00:00 CL 1078833  x64

      Operating System: Windows 7 64-bit

      Version: 7 SP1

      System architecture: Intel CPU Family:6, Model:10, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, HyperThreading

      Physical processor count: 2

      Logical processor count: 4

      Processor speed: 2294 MHz

      Built-in memory: 4004 MB

      Free memory: 956 MB

      Memory available to Photoshop: 3261 MB

      Memory used by Photoshop: 60 %

      Alias Layers: ^0

      Modifier Palette: Disabled.

      Design Space: Disabled.

      3D Multitone Printing: Disabled.

      Highbeam: Enabled.

      Image tile size: 128K

      Image cache levels: 4

      Font Preview: Medium

      TextComposer: Latin

      Photoshop crashed on 1/4/2016 at 9:10:22 PM (AllocateSharedGLResources)

      Display: 1

      Display Bounds: top=0, left=0, bottom=768, right=1366

      OpenGL Drawing: Disabled.

      OpenGL Allow Old GPUs: Not Detected.

      AIFCoreInitialized=1

      AIFOGLInitialized=1

      OGLContextCreated=1

      NumGLGPUs=1

      glgpu[0].GLVersion="3.0"

      glgpu[0].IsIntegratedGLGPU=1

      glgpu[0].GLMemoryMB=1810

      glgpu[0].GLName="Intel(R) HD Graphics Family"

      glgpu[0].GLVendor="Intel"

      glgpu[0].GLVendorID=32902

      glgpu[0].GLDriverVersion="8.15.10.2342"

      glgpu[0].GLRectTextureSize=4096

      glgpu[0].GLRenderer="Intel(R) HD Graphics Family"

      glgpu[0].GLRendererID=278

      glgpu[0].HasGLNPOTSupport=1

      glgpu[0].GLDriver="igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumdx32,igd10umd32,igd10um d32"

      glgpu[0].GLDriverDate="20110325000000.000000-000"

      glgpu[0].CanCompileProgramGLSL=1

      glgpu[0].GLFrameBufferOK=1

      glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.30  - Intel Build 8.15.10.2342"

      glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[1447 ]

      glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]

      glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[16]

      glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]

      glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]

      glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

      glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[512]

      glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[1024]

      glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[41]

      glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

      glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

      glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

      glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

      glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

      glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

      glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

      glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

      glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

      glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

      glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=0

      License Type: Subscription

      Serial number: 96040481005463795317

      GUIDBucket:

        bucket: 169

        test: ReduceUXFriction

      Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\

      Temporary file path: C:\Users\Eric\AppData\Local\Temp\

      Photoshop scratch has async I/O enabled

      Scratch volume(s):

        Startup, 465.7G, 176.0G free

      Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Required\Plug-Ins\

      Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Plug-ins\

       

       

      Installed components:

         A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

         ACE.dll   ACE 2016/05/07-01:09:29   79.573668   79.573668

         AdbePM.dll   PatchMatch 2016/05/17:03:10:18   1.573920   1.573920

         AdobeLinguistic.dll   Adobe Linguisitc Library   10.0.0  

         AdobeOwl.dll   Adobe Owl   5.2.11  

         AdobePDFL.dll   PDFL 2016/04/13-01:12:44   79.182661   79.182661

         AdobePIP.dll   Adobe Product Improvement Program   7.3.1.128.44549  

         AdobeSVGAGM.dll   AdobeSVGAGM   79.571757   79.571757

         AdobeXMP.dll   Adobe XMP Core 2016/04/19-13:13:40   79.159284   79.159284

         AdobeXMPFiles.dll   Adobe XMP Files 2016/04/19-13:13:40   79.159284   79.159284

         AdobeXMPScript.dll   Adobe XMP Script 2016/04/19-13:13:40   79.159284   79.159284

         adobe_caps.dll   Adobe CAPS   10,0,0,5  

         AGM.dll   AGM 2016/05/07-01:09:29   79.573668   79.573668

         ahclient.dll    AdobeHelp Dynamic Link Library   2.0.0.2  

         AIDE.dll   AIDE 2016/02/29-16:28:21   79.571906   79.571906

         amtlib.dll   AMTLib (64 Bit)   10.0.0.3BuildVersion: 10.0; BuildDate: Thu Apr 21 2016 3:6:38)   1.000000

         ARE.dll   ARE 2016/05/07-01:09:29   79.573668   79.573668

         AXE8SharedExpat.dll   AXE8SharedExpat 2015/03/13-23:40:54   79.562390   79.562390

         AXEDOMCore.dll   AXEDOMCore 2015/03/13-23:40:54   79.562390   79.562390

         Bib.dll   BIB 2016/05/07-01:09:29   79.573668   79.573668

         BIBUtils.dll   BIBUtils 2016/05/07-01:09:29   79.573668   79.573668

         boost_date_time.dll   photoshopdva   10.0.0  

         boost_signals.dll   photoshopdva   10.0.0  

         boost_system.dll   photoshopdva   10.0.0  

         boost_threads.dll   photoshopdva   10.0.0  

         cg.dll   NVIDIA Cg Runtime   3.0.00007  

         cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

         CIT.dll   Adobe CIT   2.1.0.1   2.1.0.1

         CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1

         CoolType.dll   CoolType 2016/05/07-01:09:29   79.573668   79.573668

         dnssd.dll   Bonjour   3,0,0,2  

         dvaaudiodevice.dll   photoshopdva   10.0.0  

         dvacore.dll   photoshopdva   10.0.0  

         dvamarshal.dll   photoshopdva   10.0.0  

         dvamediatypes.dll   photoshopdva   10.0.0  

         dvametadata.dll   photoshopdva   10.0.0  

         dvametadataapi.dll   photoshopdva   10.0.0  

         dvametadataui.dll   photoshopdva   10.0.0  

         dvaplayer.dll   photoshopdva   10.0.0  

         dvatransport.dll   photoshopdva   10.0.0  

         dvaui.dll   photoshopdva   10.0.0  

         dvaunittesting.dll   photoshopdva   10.0.0  

         dynamiclink.dll   photoshopdva   10.0.0  

         ExtendScript.dll   ExtendScript 2016/01/26-16:09:33   80.1060872   80.1060872

         icucnv40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

         icudt40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

         icuuc40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

         igestep30.dll   IGES Reader   9.3.0.113  

         imslib.dll   IMSLib DLL   10.0.0.1  

         JP2KLib.dll   JP2KLib 2016/02/19-14:20:46   79.261706   79.261706

         libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

         libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  

         libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

         LogSession.dll   LogSession   7.3.1.128.44549  

         mediacoreif.dll   photoshopdva   10.0.0  

         MPS.dll   MPS 2016/02/24-01:09:44   79.571748   79.571748

         pdfsettings.dll   Adobe PDFSettings   1.04  

         Photoshop.dll   Adobe Photoshop CC 2015.5   17.0.0  

         Plugin.dll   Adobe Photoshop CC 2015.5   17.0.0  

         PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   7.0.0  

         PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   7.0.0.50  

         PSArt.dll   Adobe Photoshop CC 2015.5   17.0.0  

         PSViews.dll   Adobe Photoshop CC 2015.5   17.0.0  

         SCCore.dll   ScCore 2016/01/26-16:09:33   80.1060872   80.1060872

         SVGRE.dll   SVGRE   79.571757   79.571757

         svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

         tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 4, 2016, 0120  

         tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 4, 2016, 0120  

         TfFontMgr.dll   FontMgr   9.3.0.113  

         TfKernel.dll   Kernel   9.3.0.113  

         TFKGEOM.dll   Kernel Geom   9.3.0.113  

         TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

         updaternotifications.dll   Adobe Updater Notifications Library   10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   10.0.0.1

         VulcanControl.dll   Vulcan Application Control Library   5.3.0.14  

         VulcanMessage5.dll   Vulcan Message Library   5.3.0.13  

         WRServices.dll   WRServices Thu Jan 07 2016 04:50:10   Build 0.21960   0.21960

         wu3d.dll   U3D Writer   9.3.0.113  

       

       

       

       

      Required plug-ins:

       

       

         3D Studio 17.0.0 (2015.5.0 x001 x003) - from the file “U3D”

         Accented Edges 17.0.0 - from the file “Filter Gallery”

         Adaptive Wide Angle 17.0.0 - from the file “Adaptive Wide Angle”

         Angled Strokes 17.0.0 - from the file “Filter Gallery”

         Average 17.0.0 (2015.5.0 x001 x003) - from the file “Average”

         Bas Relief 17.0.0 - from the file “Filter Gallery”

         BMP 17.0.0 - from the file “Standard MultiPlugin”

         Camera Raw 9.6 - from the file “Camera Raw”

         Camera Raw Filter 9.6 - from the file “Camera Raw”

         Chalk && Charcoal 17.0.0 - from the file “Filter Gallery”

         Charcoal 17.0.0 - from the file “Filter Gallery”

         Chrome 17.0.0 - from the file “Filter Gallery”

         Cineon 17.0.0 (2015.5.0 x001 x003) - from the file “Cineon”

         Clouds 17.0.0 (2015.5.0 x001 x003) - from the file “Clouds”

         Collada 17.0.0 (2015.5.0 x001 x003) - from the file “U3D”

         Color Halftone 17.0.0 - from the file “Standard MultiPlugin”

         Colored Pencil 17.0.0 - from the file “Filter Gallery”

         CompuServe GIF 17.0.0 - from the file “Standard MultiPlugin”

         Conté Crayon 17.0.0 - from the file “Filter Gallery”

         Craquelure 17.0.0 - from the file “Filter Gallery”

         Crop and Straighten Photos 17.0.0 (2015.5.0 x001 x003) - from the file “CropPhotosAuto”

         Crop and Straighten Photos Filter 17.0.0 - from the file “Standard MultiPlugin”

         Crosshatch 17.0.0 - from the file “Filter Gallery”

         Crystallize 17.0.0 - from the file “Standard MultiPlugin”

         Cutout 17.0.0 - from the file “Filter Gallery”

         Dark Strokes 17.0.0 - from the file “Filter Gallery”

         De-Interlace 17.0.0 - from the file “Standard MultiPlugin”

         Dicom 17.0.0 - from the file “Dicom”

         Difference Clouds 17.0.0 (2015.5.0 x001 x003) - from the file “Clouds”

         Diffuse Glow 17.0.0 - from the file “Filter Gallery”

         Displace 17.0.0 - from the file “Standard MultiPlugin”

         Dry Brush 17.0.0 - from the file “Filter Gallery”

         Eazel Acquire 17.0.0 (2015.5.0 x001 x003) - from the file “EazelAcquire”

         Entropy 17.0.0 (2015.5.0 x001 x003) - from the file “statistics”

         Export Color Lookup Tables NO VERSION - from the file “Export3DLUT”

         Extrude 17.0.0 - from the file “Standard MultiPlugin”

         FastCore Routines 17.0.0 (2015.5.0 x001 x003) - from the file “FastCore”

         Fibers 17.0.0 - from the file “Standard MultiPlugin”

         Film Grain 17.0.0 - from the file “Filter Gallery”

         Filter Gallery 17.0.0 - from the file “Filter Gallery”

         Flash 3D 17.0.0 (2015.5.0 x001 x003) - from the file “U3D”

         Fresco 17.0.0 - from the file “Filter Gallery”

         Glass 17.0.0 - from the file “Filter Gallery”

         Glowing Edges 17.0.0 - from the file “Filter Gallery”

         Google Earth 4 17.0.0 (2015.5.0 x001 x003) - from the file “U3D”

         Grain 17.0.0 - from the file “Filter Gallery”

         Graphic Pen 17.0.0 - from the file “Filter Gallery”

         Halftone Pattern 17.0.0 - from the file “Filter Gallery”

         HDRMergeUI 17.0.0 - from the file “HDRMergeUI”

         HSB/HSL 17.0.0 - from the file “Standard MultiPlugin”

         IFF Format 17.0.0 - from the file “Standard MultiPlugin”

         IGES 17.0.0 (2015.5.0 x001 x003) - from the file “U3D”

         Ink Outlines 17.0.0 - from the file “Filter Gallery”

         JPEG 2000 17.0.0 - from the file “JPEG2000”

         Kurtosis 17.0.0 (2015.5.0 x001 x003) - from the file “statistics”

         Lens Blur 17.0.0 - from the file “Lens Blur”

         Lens Correction 17.0.0 - from the file “Lens Correction”

         Lens Flare 17.0.0 - from the file “Standard MultiPlugin”

         Liquify 17.0.0 - from the file “Liquify”

         Matlab Operation 17.0.0 (2015.5.0 x001 x003) - from the file “ChannelPort”

         Maximum 17.0.0 (2015.5.0 x001 x003) - from the file “statistics”

         Mean 17.0.0 (2015.5.0 x001 x003) - from the file “statistics”

         Measurement Core 17.0.0 (2015.5.0 x001 x003) - from the file “MeasurementCore.8me”

         Median 17.0.0 (2015.5.0 x001 x003) - from the file “statistics”

         Mezzotint 17.0.0 - from the file “Standard MultiPlugin”

         Minimum 17.0.0 (2015.5.0 x001 x003) - from the file “statistics”

         MMXCore Routines 17.0.0 (2015.5.0 x001 x003) - from the file “MMXCore”

         Mosaic Tiles 17.0.0 - from the file “Filter Gallery”

         Multiprocessor Support 17.0.0 (2015.5.0 x001 x003) - from the file “MultiProcessor Support”

         Neon Glow 17.0.0 - from the file “Filter Gallery”

         Note Paper 17.0.0 - from the file “Filter Gallery”

         NTSC Colors 17.0.0 (2015.5.0 x001 x003) - from the file “NTSC Colors”

         Ocean Ripple 17.0.0 - from the file “Filter Gallery”

         OpenEXR 17.0.0 - from the file “Standard MultiPlugin”

         Paint Daubs 17.0.0 - from the file “Filter Gallery”

         Palette Knife 17.0.0 - from the file “Filter Gallery”

         Patchwork 17.0.0 - from the file “Filter Gallery”

         Paths to Illustrator 17.0.0 - from the file “Standard MultiPlugin”

         PCX 17.0.0 (2015.5.0 x001 x003) - from the file “PCX”

         Photocopy 17.0.0 - from the file “Filter Gallery”

         Photoshop 3D Engine 17.0.0 (2015.5.0 x001 x003) - from the file “Photoshop3DEngine”

         Photoshop Touch 14.0 - from the file “PSDX”

         Picture Package Filter 17.0.0 (2015.5.0 x001 x003) - from the file “ChannelPort”

         Pinch 17.0.0 - from the file “Standard MultiPlugin”

         Pixar 17.0.0 (2015.5.0 x001 x003) - from the file “Pixar”

         Plaster 17.0.0 - from the file “Filter Gallery”

         Plastic Wrap 17.0.0 - from the file “Filter Gallery”

         PLY 17.0.0 (2015.5.0 x001 x003) - from the file “U3D”

         PNG 17.0.0 - from the file “Standard MultiPlugin”

         Pointillize 17.0.0 - from the file “Standard MultiPlugin”

         Polar Coordinates 17.0.0 - from the file “Standard MultiPlugin”

         Portable Bit Map 17.0.0 (2015.5.0 x001 x003) - from the file “PBM”

         Poster Edges 17.0.0 - from the file “Filter Gallery”

         PRC 17.0.0 (2015.5.0 x001 x003) - from the file “U3D”

         Radial Blur 17.0.0 - from the file “Standard MultiPlugin”

         Radiance 17.0.0 (2015.5.0 x001 x003) - from the file “Radiance”

         Range 17.0.0 (2015.5.0 x001 x003) - from the file “statistics”

         Render Color Lookup Grid NO VERSION - from the file “Export3DLUT”

         Reticulation 17.0.0 - from the file “Filter Gallery”

         Ripple 17.0.0 - from the file “Standard MultiPlugin”

         Rough Pastels 17.0.0 - from the file “Filter Gallery”

         Save for Web 17.0.0 - from the file “Save for Web”

         ScriptingSupport 17.0.0 - from the file “ScriptingSupport”

         Shake Reduction 17.0.0 - from the file “Shake Reduction”

         Shear 17.0.0 - from the file “Standard MultiPlugin”

         Skewness 17.0.0 (2015.5.0 x001 x003) - from the file “statistics”

         Smart Blur 17.0.0 - from the file “Standard MultiPlugin”

         Smudge Stick 17.0.0 - from the file “Filter Gallery”

         Solarize 17.0.0 (2015.5.0 x001 x003) - from the file “Solarize”

         Spaces 17.0.0 - from the file “Spaces”

         Spatter 17.0.0 - from the file “Filter Gallery”

         Spherize 17.0.0 - from the file “Standard MultiPlugin”

         Sponge 17.0.0 - from the file “Filter Gallery”

         Sprayed Strokes 17.0.0 - from the file “Filter Gallery”

         Stained Glass 17.0.0 - from the file “Filter Gallery”

         Stamp 17.0.0 - from the file “Filter Gallery”

         Standard Deviation 17.0.0 (2015.5.0 x001 x003) - from the file “statistics”

         STL 17.0.0 (2015.5.0 x001 x003) - from the file “U3D”

         Sumi-e 17.0.0 - from the file “Filter Gallery”

         Summation 17.0.0 (2015.5.0 x001 x003) - from the file “statistics”

         Targa 17.0.0 - from the file “Standard MultiPlugin”

         Texturizer 17.0.0 - from the file “Filter Gallery”

         Tiles 17.0.0 - from the file “Standard MultiPlugin”

         Torn Edges 17.0.0 - from the file “Filter Gallery”

         Twirl 17.0.0 - from the file “Standard MultiPlugin”

         U3D 17.0.0 (2015.5.0 x001 x003) - from the file “U3D”

         Underpainting 17.0.0 - from the file “Filter Gallery”

         Vanishing Point 17.0.0 - from the file “VanishingPoint”

         Variance 17.0.0 (2015.5.0 x001 x003) - from the file “statistics”

         Virtual Reality Modeling Language | VRML 17.0.0 (2015.5.0 x001 x003) - from the file “U3D”

         Water Paper 17.0.0 - from the file “Filter Gallery”

         Watercolor 17.0.0 - from the file “Filter Gallery”

         Wave 17.0.0 - from the file “Standard MultiPlugin”

         Wavefront|OBJ 17.0.0 (2015.5.0 x001 x003) - from the file “U3D”

         WIA Support 17.0.0 (2015.5.0 x001 x003) - from the file “WIASupport”

         Wind 17.0.0 - from the file “Standard MultiPlugin”

         Wireless Bitmap 17.0.0 (2015.5.0 x001 x003) - from the file “WBMP”

         ZigZag 17.0.0 - from the file “Standard MultiPlugin”

       

       

      Optional and third party plug-ins: NONE

       

       

       

       

      Duplicate and Disabled plug-ins: NONE

       

       

       

       

      Plug-ins that failed to load: NONE

       

       

      Extensions:

       

       

         Recent Files  1.2.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_START_EXTENSION_1_2_1_001\index.html”

         com.adobe.inapp.purchase  2.4.83 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\purchase.html”

         Libraries  2.4.83 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html”

         Start  1.2.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_START_EXTENSION_1_2_1_001\index.html”

         Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”

         Export As  3.0.5 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

         Device Preview  1.2.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.preview20155\PSPanel\panel.html”

         com.adobe.preview.loader  1.2.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.preview20155\PSLoader\loader.html”

         Export As  3.0.5 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

       

       

      Installed TWAIN devices: NONE

        • 1. Re: Raw files won't open in PS/CR
          wizmosis Level 1

          Sadly, Adobe has a problem, and they're driving all of us nuts with it. The latest version of the Camera Raw Processor is hugely problematic. I spent over an hour with Adobe tech support chat, only to have to revert to the older version of the Camera Raw Processor to be able to see raw files I could see just fine before I updated. Pathetic!

           

          I just got an email from one of my clients, panicking about the same issue. The answer, which is really lame, in case you're listening, Adobe, is to find the link someone posted on one of these forums, and reinstall the older version.

           

          I also had problems when I updated Bridge CC. I have two monitors, and apparently there is a problem with Macs running El Capitan, the latest version of OSX, and having dual monitors. Bridge crashes on startup. I spent three unpaid hours tracking that problem down, only to be told by Adobe to install the previous version of Bridge. So there you go. Moral of the story? We can no longer upgrade Adobe products with confidence.

          1 person found this helpful