My MacBook Pro was having issues and it had to be factory reset. I just tried to add my Student membership of Creative Cloud back onto my laptop, but it only wants to download as a trial version. Can anyone please help me?
I went to the Creative Cloud desktop download menu here, Adobe Creative Cloud desktop apps | Adobe Creative Cloud and downloaded Creative Cloud. After I signed in, only trial versions were available to download. I tried signing out of CC, and signing back in with my Adobe ID to see if that would reset the settings so it would realize I already had a membership, but that didn't work.
When I try to contact support, click on "Adobe Creative Cloud" as the product, "Downloading, Installing, and Setting Up" as what I need help with, and "Downloading and installing" as my issue, I've found that none of the "Try these first..." troubleshooting articles help me. When I click on "Still need help. Contact us." it shows that using the Phone as a contact option is not available and chat isn't either. Only the Adobe Forums as a possible solution is available, so I'm hoping someone on here can help... or someone knows an Adobe contact phone number I can use for this issue.
I just updated my card in payment options tonight as well. It still says there was a problem with the recent payment for some reason though. I'm not sure if that is causing an issue with the type of Adobe support that is available.
I need these programs for school projects and I don't know what to do if I Creative Cloud defaults to a trial download instead of my membership I already have.
Please help! Thank you!
Try again. It should be possible to start on-line chat, even at week-ends. Start from this forum on the web. Click the link below using a browser that accepts cookies and allows popups and ensure you are signed-in with your Adobe ID. Wait for the blue button to appear, and click where you see the words: “Still need help? Contact us” Ignore the suggested links to try, which will take you full circle back to this forum. Go straight to the blue button at the bottom. Wait for the next page to load and click in the white area (see image) to start chat.