Bump. No ideas Adobe community? I'm just on the point of completely reinstalling my OS and starting again. And then looking for some different software.
There are only a couple of instances I can think of that would cause that.
1. The images are missing and you are only looking at previews.
2. You are working with smart previews with the master images off-line.
Thanks for responding, I appreciate that.
Both logical suggestions but, alas, neither apply. All files have always been on the pc, if they were ever moved on the disc it has always been from within Lr, and I do not use smart previews. I double checked that by removing smart previews.
I have today uninstalled CC, Lr and Ps and deleted any Adobe file or folder I could find, including hidden files. Reinstalled everything via fresh downloads. Opened Ps before installing Lr but the problem remains the same.
Will try Adobe support one last time, I spent an hour and a half with them previously when I was in the US but I'm back in UK now so guess we will be startng again.
I'm wondering if it could be a permissions issue with the folder that the images are in, or even the drive itself. This is just a guess. I have seen permissions settings being the culprit for other problems before.
Hi - thanks for posting. Yes, I have seen mention of permissions before but never any detailed explanation or solution based on this.
During the online Adobe help session we went through the various permissions. Also created new admin user, set up new Lr catalogue etc etc.
Wow, this is a good mystery. It sounds like you have diligently done your homework to try and solve it. I've only got two more thoughts at this point, and admittedly neither are probably your answer.
Did you check the settings under the External Editor tab in Lightroom? You don't need to change the default settings here, but if they were changed that could cause a problem.
Can you open images in Photoshop without going through Lightroom by double clicking on them in your Finder? Can you save the file back to the same folder after opening it in PS?
Ha ha - I wouldn't describe it as a "good" mystery but I know what you mean! To answer your questions:
Yes, I did check the External Editor settings and they were fine. I originally had various Macphun programs as secondary editors and they always worked as expected when launching from within Lr. (I uninstalled these just in case). Setting Ps as the secondary editor worked too.
And, yes, I can open images in Ps, work on them and then save back to the same folder. Ps works as it should, as far as I can tell, although I'm not the most experienced Ps user in the world.
Having got absolutely nowhere with this, I followed the steps in this thread Suddenly I can't "Edit in Photoshop" at all deleting all the files and folders mentioned, then starting again with fresh installations of Creative Cloud, Ps and then Lr.
Almost unbelievably, the problem remains the same!!!
The only thing I can think of now is that a new Mac OS is out soon and that I should just wipe my disc, do a clean install and then try again. My mac is coming up to 3 years old so it'll probably be a good thing to do anyway...
That is just crazy. My Mac is coming up on 5 years old and it still runs great. I have done a few key upgrades to it, including the processor, but still it's a 5 year old machine. I've never had this problem before.
Did you use the Adobe Cleaner Tool to do the uninstall?Use the Creative Cloud Cleaner Tool to solve installation problems
It is crazy isn't it? My Mac still runs great too. I don't mess about with it or put weird software on it and I've not had any other problems with it at all. I don't want to mess about installing a new OS and then restoring my apps and files but I'm thinking that this might be the only way to solve this problem.
I didn't know about the cleaner tool so I've gone through it all again and Edit in Photoshop is still greyed out. I have absolutely no ideas left other than the above!
FYI - this has been resolved by installing Mac OS Sierra. I previously deleted all Adobe files and folders (including hidden), installed the OS, then CC, Ps, then Lr. Works as it should now,
I was having this issue and this is what I did:
I noticed the photos i was trying to take to photoshop had a "!" mark in the corner, then then ones that didn't have that, i could take to photoshop. SO, i right clicked on the folder that i was trying to edit (because most of them had the "!" on it) and i selected "Find hidden folder" (i had the original photos on my External drive, then i just clicked the folder that had the photos i wanted in my external drive, and selected "choose")
and poof! fixed it! Hope this helps people who tried to reinstall the programs and it didn't help!