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This may be happening if you are using the OSX 10.11 operating system El Capitan. Apple has completely changed the USB stack which has affected many users when connecting devices, cameras and phones. The only work around I know is to connect your camera/card reader and launch Image Capture. If your card is a recognized device you should be able to get your photos on to your Mac and into a folder. Then import into LR from the folder using “Add”
thanks so much Jon -- do I have to do this only once and then moving forward all will import properly?
yes, I'm on OS X 10.11
Am doing what you suggested -- importing via Image Capture.
Where would these photos be stored on the HD please as I don't see them in the Pictures folder.
My plan is to move the photo folder to my desktop and then import.
Also when I try to export photos, I don't have the option to export as RAWs which is a problem since I'm professional and work in RAW.
Also its not clear when Image Capture is done with the import, any feedback on this?
thanks so much for responding on a holiday weekend!
I got the RAWS exported and into LR, but this process is super super bad...
Is Adobe working with Apple on a patch for this?
I'm a pro importing many thousands of images a year and this import thing should not be an issue at all.
Thanks again for your kind help this weekend!
Have you updated to the latest version LR6.6
You can check which version yu have from the LR menu:
Help >> System Info
yes, updated last night... via Tina Carter I was working with Arjun and Sahil via Screenshare through last night... problem is they are closed through Monday and I'm backed up with 3 weeks worth of jobs that I was hoping to process this weekend... So yes am on 6.6, and shut off computer overnight.
I got images into LR via Image, but it didn't import everything and I have alot of duplicates for some reason that I'm weeding out...
Obviously I can wait for Indian engineers until Monday if need be... thanks Jon :-)
Is this an issue that Adobe can clear up next week?
El Capitan has been around for almost a year and so has LR 6 --
This is a situation that should have been resolved long ago -- will I be able to get help next week so I can directly import my images in LR as I have been able to do for the past 8 years?
Being a professional photographer is hard enough these days without these sort of software problems -- LR has been the one thing I could count on :-)
thanks so much, Teri
The other thing to check is the permissions. After you click Import, ensure the Destination Panel is open on the right and the folder you are copying into is highlighted. The full file path should be visible at the top. Ensure the folder has read & write privileges. If it’s an existing folder, right-click (control-click) to highlight it in Finder and press Cmd+i to open the info dialog to check permissions.
thanks Jon, will try that and keep you posted!
I can't figure it out, but now everything is working OK, so didn't have to work on permissions at all...
I will hold onto your notes and if I have continued issues this weekend will reach out again here... Thanks so much for helping with this, its really appreciated. best, Teri
sorry Jon -- last question -- how can I disable Mac Photo program from launching when I insert photo card -- and wanting to import my photos? LR seems to be importing but Mac Photo immediately tries to import first... thanks!
many thanks Jon -- really really appreciate your kind help and patience this holiday weekend...
should be OK now!
signing off and many thanks again, Teri
Happy 4th July.